Salary: Base Salary + Super + Earn Uncapped Bonuses
Contract Type: Full-Time
Working Hours: Monday–Friday, 8:30AM–5:00PM (no weekends or late nights)
Key Responsibilities
- Optimise a portfolio of overdue accounts from Australian institutions
- Contact customers via inbound & outbound calls to discuss outstanding balances
- Use modern tools and systems and apply skip tracing techniques to locate and support customers
- Work with customers to understand their situation and negotiate realistic repayment solutions
- Maintain accurate records and operate within strict compliance and regulatory guidelines
- Build rapport while handling sensitive financial conversations professionally
- Work towards achievable targets in a supportive, team-driven workplace
Skills & Experience
- Strong verbal communication skills and confidence speaking on the phone
- Negotiation and influencing skills
- Emotional intelligence/empathy when dealing with customers
- Resilience – you can handle challenging conversations in high volume call centre environment
- Motivation to achieve targets and grow your earnings
- Attention to detail, data accuracy, and willingness to learn compliance requirements
What we offer
- Fully paid training + career progression pathways
- Uncapped monthly incentives – your performance directly drives your earnings
- Regular team events, quarterly awards and annual Christmas party.
DEI & Inclusion
We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.
📌 Ey-Parthenon - Senior Consultant - Decision Modelling (Sydney)
🏢 Ey
📍 Sydney
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