Receptionist – Lilydale Medical Clinic NO OVERSEAS APPLICANTS

Lilydale Medical Clinic is seeking a friendly, professional, and well-organised Part time Receptionist to join our supportive team. This role involves a combination of day and evening shifts, as well as rotating weekends ,with a total of 4 days a week, offering variety and flexibility

About the Role

You will be the first point of contact for our patients and play a key role in ensuring the smooth running of the clinic. Responsibilities include:

- Welcoming patients and visitors in a warm and efficient manner

- Providing exceptional customer service at all times

- Scheduling and managing patient appointments

- Collecting, updating, and entering patient details accurately

- Answering phone calls and responding to enquiries

- Processing patient billing and payments

- Performing general administrative duties

- Assisting practitioners as required

This role requires the ability to work independently at times, use initiative, and manage competing priorities in a busy environment.

About You

Our ideal candidate will have:

- Experience using Best Practice software (preferred but not essential)

- Excellent communication skills with a friendly, approachable manner

- Professional presentation and demeanour





- Strong ability to work autonomously and as part of a team

- Confidence working under pressure and managing multiple tasks Strong communication and customer service skills

- The ability to multi-task, prioritise, and stay organised in a busy environment

- Confidence working both independently and as part of a team

- Fluency in English, with excellent written and verbal communication

- A positive attitude, attention to detail, and a strong work ethic

- A commitment to following procedures and meeting clinic standards

If you are enthusiastic, reliable, and committed to providing high-quality patient service, we would love to hear from you.

Employer questions

Your application will include the following questions:

- Which of the following medical practice management software do you have experience with?

- Do you have customer service experience?

- Essential customer service experience is required for this position.

- How many years' experience do you have as a receptionist?

- A minimum of 1-2 years receptionist experience is required for this role.

- Which of the following First Aid accreditations do you currently hold?

- First Aid qualifications must be obtained within the probationary period.

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📌 Medical Receptionist (Melbourne)
🏢 Lilydale Medical Clinic
📍 Melbourne