Capability Innovation and Efficiency Manager

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About the Role

At Toll, we support our customers' most critical operations through innovative, safe and efficient supply chain solutions. As the Capability Innovation and Efficiency Manager, you will lead the national Capability Innovation and Efficiency Program across Defence Theatre Logistics warehousing operations, driving continuous improvement, innovation, operational excellence and capability development. This is a strategic leadership role where you'll influence senior stakeholders, deliver technology and process improvements, and optimise warehouse operations to enhance safety, compliance, readiness and performance across a national network.

A day in the life of a Capability Innovation and Efficiency Manager at Toll

- Lead a national portfolio of innovation, continuous improvement and operational excellence initiatives.
- Develop business cases, delivery roadmaps and governance frameworks that align with contractual and strategic objectives.
- Drive warehouse process standardisation,



facility optimisation and operating model improvements across multiple sites.
- Champion technology adoption, automation opportunities and data-driven decision-making.
- Oversee the national material handling equipment (MHE) portfolio, including lifecycle planning, utilisation and performance management.
- Partner with Defence, operational leaders and functional stakeholders to deliver sustainable business outcomes and change initiatives.

Qualifications

- Tertiary qualification in Logistics, Supply Chain Management, Engineering or a related discipline.
- Lean, Kaizen or Six Sigma Green Belt certification (or higher).
- Australian Citizenship.
- Ability to obtain and maintain an Australian Government Security Vetting Agency Defence Security Clearance.

- 5+ years' experience in continuous improvement, operational excellence, engineering or warehouse operations, including senior leadership responsibility.
- Strong knowledge of Lean, Six Sigma, Kaizen and operational excellence methodologies.
- Experience delivering warehouse optimisation, automation and technology-enabled improvements.
- Demonstrated capability managing programs, budgets, business cases, suppliers and operational risks.
- Strong stakeholder engagement, leadership and influencing skills across complex environments.
- Proven track record delivering measurable improvements in safety, efficiency, compliance and operational performance.

At Toll, you'll join a business committed to safety, innovation and operational excellence while supporting one of Australia's most significant logistics contracts. We welcome applications from diverse backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

📌 Capability Innovation and Efficiency Manager (Melbourne)
🏢 Toll Group
📍 Melbourne