Employment Type: Ongoing. Full-time. Multiple roles Hybrid work arrangements: Parramatta. Office attendance required 2-3 days per week. Salary: Base $116,981 - $129,492 per annum plus superannuation
About the team:
These roles are in the Investigations & STRA team. This is a current team focused on people living in shared housing accommodation types, including boarding houses, and matters under the Short-Term rental Accommodation (STRA) Code of Conduct. The team leads complex investigations into potential breaches of the law and the STRA Code of Conduct, focusing on high risk of harm and serious and systemic non-compliance. The team works closely with partner agencies, councils and other specialist teams within NSW Fair Trading to deliver compliance outcomes. Investigators take enforcement action including fines, warnings, referrals for prosecution and licensing action and takes disciplinary action under the Code.
Responsibilities:
- Lead compliance, investigation and enforcement activities using a risk based regulatory approach
- Provide specialist compliance advice and assistance in developing information and education materials
- Prepare evidence and take enforcement action for breaches of the law
- Maintain detailed records of investigations, inspections, compliance breaches, and enforcement actions and outcomes
- Coordinate, collect and use intelligence and data to inform operations
- Prepare reports and presentations on tactical operations, outcomes and trends for executives and key stakeholders
- Contribute to an end-to-end regulatory response working with multi-disciplinary teams for shared goals and outcomes
- Develop and maintain relationships with key stakeholders
- Provide guidance to investigators to support a culture of high performance
Qualifications and Requirements:
- Experience in leading investigations in operational and compliance environments.
- A current Certificate IV in Government Investigations or a willingness to complete one.
- Strong interpersonal skills to successfully develop and manage stakeholder relationships.
- To engage in continuous professional development and training to stay updated on the latest compliance standards and investigative techniques.
Essential criteria A current NSW driver's licence and ability to travel within NSW as required.
Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation
Closing Date:
Wednesday 28 October 2026 (11:59pm)
Career at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our excellent state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability.