Mon to Fri - Part-Time - Customer Service Assistant

We are looking for a motivated, detail oriented Customer Service Assistant to join our Customer Service team at our head office in Altona North. This role combines customer service, order management and administration, and is perfect for someone who loves helping people and keeping things organised behind the scenes. This is a part time role, Monday to Friday, 1pm to 6pm with a 30 minute break, totalling 22.5 hours per week.

Key responsibilities

Respond promptly and professionally to customer and store enquiries via phone, email and live chat

Resolve issues and customer feedback, following each enquiry through to completion

Support corporate clients with their orders and requirements

Process, finalise and manage orders accurately using Shopify and Gorgias

Update product listings within Shopify

Track drivers, monitor delivery schedules and keep customers and internal teams updated on any delays

Maintain calendar entries related to orders and logistics

Liaise with the bakery team to ensure orders are accurate

Assist with packing, quality checking and dispatch during peak periods, using safe manual handling techniques

Place and manage recurring supply orders for the office, warehouse and stores

About you





Previous experience in customer service or administration (retail or hospitality preferred)

Excellent communication and interpersonal skills

Solid attention to detail and organisational abilities

Comfortable using email, spreadsheets and order management systems

Confident using AI tools such as ChatGPT, Gemini or Claude, knowing which tasks to delegate, asking clear questions and verifying the results

A safety first mindset, with a commitment to keeping yourself and your team safe at work

A positive attitude, team player and passion for food and great customer experiences

Full rights to work in Australia

About us

The Cupcake Queens opened our first store in Williamstown in 2010 and has since become Melbourne's go to destination for the yummiest treats in town. We pride ourselves on outstanding cupcakes and an exceptional customer experience, with quality, consistency and heartfelt service at the core of everything we do.

Be part of a fun, passionate team that loves what we do

Work in a fast paced, creative environment with room to grow

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📌 Part-Time Customer Service (Melbourne)
🏢 The Cupcake Queens
📍 Melbourne