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- Good customer interaction and result oriented
- Troubleshooting skills - Windows XP, Outlook, Laptop related issues, Internet Issues, Wireless / Bluetooth issues, Data Card issues
- Knowledge of blackberry mail configuration and troubleshooting
- Excellent communication and organizational skills
- At-least one year experience in international BPO in technical process (Specially in Laptop support added advantage)
- Understanding of Microsoft Windows systems and network security concepts
- Good in analyzing root cause and providing the resolution

Knowledge on corporate banking products, web-based electronic banking platforms and H2H solution.
A good understanding of in-country banking systems, account and liquidity structures as well as payment delivery systems would be an added advantage.
Excellent presentation, communication, problem solving skills and a team player.
A proactive learner and self-starter seeking continuous improvement in all job-related aspects.

Demo Data

3072 Preston Australian Private Networks Pty

Posted 2 days ago

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Job Description

Job title: Technical Support / Customer Service

Job Summary:

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.

Skills:

– Excellent communication skills, both verbal and written

– Solid problem-solving abilities

– Ability to work well under pressure in a rapid-paced environment

– Knowledge of customer service principles and practices

Responsibilities:

– Answering incoming calls and responding to customer inquiries in a professional manner

– Providing information about products or services offered by the company

– Resolving customer complaints or issues effectively and efficiently

– Processing orders, returns, and exchanges accurately

– Maintaining accurate records of interactions with customers

Qualifications:

– High school diploma or equivalent required

– 1+ years of experience in a customer service role preferred

– Proficiency in Microsoft Office applications

– Ability to work flexible hours, including weekends if necessary

Melbourne, Australia
Sydney, Australia
Western Australia, Australia
Brisbane, Australia
South Australia, Australia - Remote
Queensland, Australia
Victoria, Australia - Remote
New South Wales, Australia - Remote
Full time
R14829
**About Us:**
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
**How We Work:**
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
**Bold** in how we dream and innovate
**Responsive** to feedback, challenges and opportunities
**Accountable** for results and best in class outcomes
**Visionary** in future focused problem-solving
**Exceptional** in execution and impact
**The Role**
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical setting.
**Your day-to-day**
- Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need)
- Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- If needed, work as part of our wider team assisting customers during installations and configuration
**What you bring to the team**
- Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking)
- Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Proven ability to function in a self-directed environment and also to cooperate with team members
**Nice to have**
- Experience with Linux is beneficial
- Innovative thinker who is positive, proactive, and readily embraces change
- Ability to quickly develop as subject matter expert in areas of Proofpoint technologies.
**Why Proofpoint?**
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
+ Competitive compensation
+ Comprehensive benefits
+ Career success on your terms
+ Flexible work setting
+ Annual wellness and community outreach days
+ Always on recognition for your contributions
+ Global collaboration and networking opportunities
**Our Culture:**
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
**How to Apply**
Interested? Submit your application along with any supporting information- we can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Manager, Robotics Technical Support, Amazon Robotics Technical Support (ARTS)

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.
This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon’s robotic services, applications and platforms. We are expanding our team to Melbourne, Australia and are looking for an experience technical manager to help us kickstart operations in this region.
As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!
Important! Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.
Key job responsibilities
- Manage, recruit, interview, hire, coach and mentor directs.
- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.
- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).
- Create and maintain a healthy and positive work culture.
- Implement, establish and meet departmental and company goals to improve business outcome.
- Identifies problem areas and works to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.
- Contributes to team efforts as needed to achieve desired results.
- Acts as an escalation point and incident manager during critical high severity escalations.
As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.
- -Bachelor’s degree in Computer Science, Information Technology or related fields.
- -4+ years of management or direct team leader experience in a similarly complex technical support environment.
- -Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc.
- -Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- -Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.
- -6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- -3+ years of relevant engineer technical support hands-on experience.
- -Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.)
- -Relevant Service/Project Management Certifications may present an advantage (ITIL etc)
- Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sheetmetal Aircraft Maintenance Engineer - Melbourne

**Sheetmetal Aircraft Maintenance Engineer - Melbourne**
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.



We provide a competitive and extensive total rewards package that includes pay and innovative perks to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
**Job Summary**
We are currently seeking an Aircraft Maintenance Engineer (AME) - Structures / Sheet Metal to join our Melbourne Service Centre, located at Essendon Fields. The AME Sheetmetal is responsible for the fabrication, assembly, installation, modification, inspection, and repair of aircraft structures and sheet metal components. The role performs maintenance in accordance with approved technical data, Structural Repair Manuals (SRM), engineering drawings, company procedures, and applicable regulatory requirements while ensuring the highest standards of safety, quality, and workmanship.
**Job Responsibilities**
+ Perform aircraft structural repairs, modifications, and sheet metal maintenance on Textron Aviation aircraft.
+ Interpret engineering drawings, blueprints, Structural Repair Manuals (SRM), and maintenance instructions.
+ Fabricate, form, modify, and install sheet metal components and assemblies.
+ Remove and install rivets, fasteners, panels, and structural aircraft components.
+ Drill, ream, countersink, dimple, deburr, and assemble aircraft structural parts.
+ Install solid and blind rivets, bolts, screws, nutplates, and associated hardware.
+ Inspect aircraft structures for damage, defects, corrosion, fatigue, and wear.
+ Perform corrosion treatment, repair, prevention, and application of approved surface protection coatings, primers, and finishes.
+ Complete maintenance documentation accurately and in accordance with company and regulatory requirements.
+ Maintain a safe work environment and comply with all workplace safety and Safety Management System (SMS) requirements.
+ Provide guidance, training, and support to apprentices and less experienced maintenance personnel.
**Qualifications**
**Education**
+ Certificate IV in Aeroskills (Structures) or equivalent recognised aircraft structural trade qualification.
**Qualifications & Experience**
+ Minimum 5 years' experience performing aircraft structural maintenance and sheet metal repairs within an aviation maintenance environment.
+ Experience on business jet or general aviation aircraft preferred, particularly Textron Aviation products.
+ Demonstrated knowledge of aircraft Structural Repair Manuals (SRM) and approved maintenance data.
+ Skilled in aircraft sheet metal fabrication, structural repairs, riveting, corrosion identification and treatment techniques.
+ Ability to read and interpret engineering drawings, technical manuals, and maintenance documentation.
+ Strong attention to detail, safety focus, and commitment to quality workmanship.
+ Ability to obtain and maintain an Aviation Security Identification Card (ASIC).
+ CASA Part 66 licence or progression toward CASA Part 66 licensing is desirable but not essential.
**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.**
**Recruiting Company:** Textron Aviation
**Primary Location:** Australia-Melbourne
**Job Function:** Flight Operations
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Standard
**Shift:** First Shift
**Job Posting:** 10/07/2026, 9:20:07 PM
**Job Number:**

Senior Product Specialist, L2 Application Support, AVP

The Senior Product Specialist ensures that our clients are optimizing their use of CRD’s products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration testing with external third party vendors

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As a Senior Product Specialist you will:

- Analyze problems, answer questions and provide training related to the software.
- Decompose complex issues into primitive components, perform root cause assessment and recommend appropriate solutions.
- Identify and test workarounds for bugs or deficiencies in the software.
- Research issues dealing with third party software used as components of the software.
- Follow a standard set of procedures and methods when responding to customer requests or inquiries.
- Conduct research on questions and issues using available information resources andother product specialists.
- Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
- Utilize and administer issue management software according to defined standards.
- Respond to requests for technical assistance via the customer support portal.
- Cross train peers and less experienced staff in product areas as well as how to properly assess and resolve issues.
- Follow all methods and processes guidelines established as standard support operating procedures.
- Meet or exceed customer satisfaction metrics established for the support organization.

What we value

These attributes will help you succeed in the role:

- Strong written and verbal communication skills, with great attention to detail.
- Self-motivated with the ability to operate independently – achieving results without close supervision – while also operating as part of the larger Support team.
- Demonstrated practical, hands-on, ‘can do’ approach, able to work efficiently and creatively, effectively managing changing priorities and deadlines.
- Strong analytical and problem-solving skills.
- Travel may be required up to 5% per calendar year.
- Flexibility with schedule and ability to work beyond regular business hours as needed.
- Proficient working knowledge of Fixed Income and/or Equity financial instruments including Derivatives, Options, Futures, Municipal/Corporate/Bank Loans, Derivatives, and Hedge Funds.
- Exposure to trading software applications such as Bloomberg, Reuters, etc. or any financial data analytics tool such asMatlab, R, SAS.
- At least 2 years hands on experience with the Charles River Investment Management System
- Working knowledge of SQL.
- 0-3 years’ work experience performing one or more of the following: database administration, programming, scripting, and SQL/Stored procedure/trigger development or similar.
- Understanding of relational database concepts on specific database platforms such as Microsoft SQL Server and/or Oracle
- Understanding of operating system principles and general data structures
- Understanding of three tier application architecture.
- Exposure to one or more object oriented programming language (ie C, C#, JAVA, Python)

Education & Preferred Qualifications

- BA/MS degree in a technical field such as Computer Science, Computer Information Systems, Engineering, or another technically related field.
- Ideally a Bachelor’s degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.
- Minimum of 5 years’ experience on database platforms with software application packages.
- Broad knowledge of systems architecture and performance tuning.
- A background in Portfolio management and Trade order and execution applications is preferred.

Additional requirements

Periodic off-hours support

Who we are looking for

The Senior Product Specialist ensures that our clients are optimizing their use of CRD’s products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration testing with external third party vendors

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As a Senior Product Specialist you will:

- Analyze problems, answer questions and provide training related to the software.
- Decompose complex issues into primitive components, perform root cause assessment and recommend appropriate solutions.
- Identify and test workarounds for bugs or deficiencies in the software.
- Research issues dealing with third party software used as components of the software.
- Follow a standard set of procedures and methods when responding to customer requests or inquiries.
- Conduct research on questions and issues using available information resources andother product specialists.
- Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
- Utilize and administer issue management software according to defined standards.
- Respond to requests for technical assistance via the customer support portal.
- Cross train peers and less experienced staff in product areas as well as how to properly assess and resolve issues.
- Follow all methods and processes guidelines established as standard support operating procedures.
- Meet or exceed customer satisfaction metrics established for the support organization.

What we value

These attributes will help you succeed in the role:

- Strong written and verbal communication skills, with great attention to detail.
- Self-motivated with the ability to operate independently – achieving results without close supervision – while also operating as part of the larger Support team.
- Demonstrated practical, hands-on, ‘can do’ approach, able to work efficiently and creatively, effectively managing changing priorities and deadlines.
- Strong analytical and problem-solving skills.
- Travel may be required up to 5% per calendar year.
- Flexibility with schedule and ability to work beyond regular business hours as needed.
- Proficient working knowledge of Fixed Income and/or Equity financial instruments including Derivatives, Options, Futures, Municipal/Corporate/Bank Loans, Derivatives, and Hedge Funds.
- Exposure to trading software applications such as Bloomberg, Reuters, etc. or any financial data analytics tool such asMatlab, R, SAS.
- At least 2 years hands on experience with the Charles River Investment Management System
- Working knowledge of SQL.
- 0-3 years’ work experience performing one or more of the following: database administration, programming, scripting, and SQL/Stored procedure/trigger development or similar.
- Understanding of relational database concepts on specific database platforms such as Microsoft SQL Server and/or Oracle
- Understanding of operating system principles and general data structures
- Understanding of three tier application architecture.
- Exposure to one or more object oriented programming language (ie C, C#, JAVA, Python)

Education & Preferred Qualifications

- BA/MS degree in a technical field such as Computer Science, Computer Information Systems, Engineering, or another technically related field.
- Ideally a Bachelor’s degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.
- Minimum of 5 years’ experience on database platforms with software application packages.
- Broad knowledge of systems architecture and performance tuning.
- A background in Portfolio management and Trade order and execution applications is preferred.

Additional requirements

Periodic off-hours support

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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About the latest It onsite support melbourne part time Jobsin Melbourne !

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3001 Melbourne PointsBet Australia Pty Limited

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Job Description

About Us

At PointsBet, we have only built a fraction of what we have imagined.

Launched in Australia in 2017, PointsBet is committed to delivering the ultimate betting experience. As a global leader in the industry, our people are united by a shared mission: to push boundaries and elevate the thrill of the game – always with a focus on a safe, responsible experience for all users. Our diverse team brings together the best of tech, sports knowledge and creative vision to deliver an exciting platform for sports and racing enthusiasts worldwide.

Role Description

Reporting Manager: Corporate IT Operations Manager

Work Arrangement:



Hybrid (minimum 4 days per week in the Melbourne office)

The IT Support Engineer keeps PointsBet’s people productive and secure by delivering end-user support, identity and access management, and device management across Australia, Canada and Japan. The role is the first and second line of the Corporate IT service desk, resolving requests and incidents through Jira Service Management and escalating the rest with clear triage. It also owns the employee lifecycle in IT (onboarding, role changes and offboarding) and the physical workplace, including laptops, peripherals, desks, meeting rooms and office stock. The role works with minimal supervision and puts security first without blocking the business.

Role Responsibilities:

Service Desk & Incident Support

- Work the Service Desk queue: triage, resolve and close requests and incidents within agreed SLAs; escalate to Infrastructure, Security, SRE or vendors with clear notes.
- Troubleshoot Windows and macOS laptops, docks, monitors, headsets, printers and mobile devices.
- Resolve connectivity issues including FortiClient VPN, office Wi-Fi and Microsoft 365 on mobile.
- Raise and manage incidents (PBIM) when an issue affects multiple users.
- Support VIP and executive users, including leadership meeting setups.
- Follow ITIL-aligned processes for Incident, Request and Change Management.

Employee Lifecycle (Joiners, Movers, Leavers)

- Run onboarding for new starters across Australia, Canada and Japan (including MIXI staff): accounts, licences, groups, laptop build and desk setup before day one.
- Process role changes including title updates, email signatures, group and permission changes.
- Complete offboarding on the leaving date: disable accounts, remove licences, set up mail forwarding or mailbox access, and retrieve equipment.

Identity & Access Management

- Administer Entra ID / Active Directory users, security groups, distribution lists, shared mailboxes and Confluence/Jira groups.
- Fulfil access requests in line with the User Access Policy, including approval-gated platforms (e.g. BetTools, TBS, PBAdmin), with Spots and TBS access approved by IT Security.
- Grant and remove Azure RBAC for engineering teams, including key vaults, storage accounts, managed identities, Azure DevOps and GitHub organisation access.
- Approve or deny AutoElevate elevated sessions and UAC requests; manage local admin and admin-account access.

SaaS & Licence Management

- Provision and reclaim licences for Microsoft 365, Copilot, Claude, ChatGPT Business, Udemy, Keeper, Miro, Heap, Zendesk, ApprovalMax and similar tools.
- Configure SSO for SaaS applications and resolve sign-in issues.
- Track licence usage and remove licences for leavers to control cost.
- Build, reimage and redeploy laptops through Microsoft Intune / Autopilot, working with Devicie as the managed service provider.
- Maintain the asset register: monthly office stock takes, out-of-lease device audits, laptop purchases and lease returns.
- Manage stock of peripherals and consumables; set up desks, docks and WFH kits, including trading setups.
- Support meeting rooms, trading-floor screens and AV for town halls and high-profile meetings.
- Deploy application updates and patches to managed devices.
- Action Security Operations (SECOPS) alerts, including blocked malware, suspicious connections and devices missing patches.
- Investigate phishing and suspicious email reports and remove threats.
- Publish the weekly IT Operations communications to staff.
- Write and maintain knowledge base articles and runbooks in Confluence.
- Collaborate with HR, IT Security, engineering teams, vendors and MSPs to deliver services.
- Suggest and test new tools and automation that reduce manual tickets.

Performance Objectives & Measures

- Deliver fast, quality support — Resolve tickets within agreed SLAs; track first-contact resolution and customer satisfaction against IT Operations KPIs.
- Have recent starters ready on day one — Accounts, licences and equipment ready before every start date.
- Offboard cleanly — Remove leavers’ access and retrieve equipment on the leaving date; reconcile the monthly HR leavers list with zero orphaned accounts.
- Keep assets and licences accurate — Complete monthly office stock takes, action out-of-lease devices and reclaim unused licences.
- Create and maintain documentation — Write or update knowledge base articles for repeat issues; publish weekly IT Ops communications.

Key Selection Criteria

- 2+ years in IT support or service desk, ideally in a fast-paced or regulated business.
- Hands-on Microsoft 365 and Entra ID / Active Directory administration (users, groups, mailboxes, licences).
- Experience managing Windows and macOS devices with Microsoft Intune or a similar MDM.
- Working knowledge of networking basics (IP, DNS, DHCP, VPN, Wi-Fi) and remote support tools.
- Experience with a ticketing tool such as Jira Service Management or ServiceNow, and ITIL practices.
- Familiarity with Azure RBAC, Azure DevOps, GitHub administration and SaaS SSO is highly regarded.
- PowerShell or other scripting to automate repeat tasks is desirable.
- Relevant certifications such as Microsoft 365 Endpoint Administrator, Azure Fundamentals or ITIL Foundation.
- Degree-qualified or equivalent experience in Computer Science or related field.
- Excellent communication skills to explain technical issues to non-technical staff and executives.
- Organised, reliable and customer-focused, with strong attention to detail across asset, licence and access records.

The PB Perks!

- PointsBet Flex Program – Enjoy hybrid working, “Work from Anywhere” weeks and sabbatical leave, to name a few.
- PointsBet Day – Celebrate your PointsBet anniversary with a day off.
- Annual Bonus Scheme – Recognising exceptional performance, our bonus program rewards great work with additional earnings on top of competitive salary packages.
- Parental Leave – 18 weeks for Primary Careers and 4 weeks for Secondary Carers.
- Employee Assistance Program – access support whenever you need it.
- Additional Perks – Social events, gym classes, pet friendly offices, stocked kitchens, sporting event tickets, wellness programs and more!

Join us in our journey to change the game, innovate daily and create a platform that sports lovers across the globe can trust and enjoy.

Don’t meet every requirement on the job description? That’s okay! We encourage you to apply anyway. We are built different at PointsBet, because we think different. We value diverse perspectives and are excited to hear from applicants with unique skill sets. Your individuality and experience could be the perfect addition to our team

“Hospitality is a work of Heart” atNovotel Melbourne South Wharf, part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

At Accor, we believe there is a place for everyone in hospitality. We create memorable experiences for our guests while providing our team members with opportunities to grow, learn and thrive.

We are seeking an experienced and hands-on Maintenance Supervisor to join our Engineering team. Reporting directly to the Director of Engineering , this is a key leadership role responsible for supervising a small team of two Maintenance Technicians while actively participating in the day-to-day maintenance and upkeep of the hotel.

This role is ideal for a proactive and practical maintenance professional who enjoys leading by example, takes pride in delivering high standards, and is committed to providing exceptional guest experiences.

Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.

Ready to take the next step in your hospitality career?

What We Offer

- Above Award rate of $35.50 per hour
- Opportunity to work within a globally recognised hospitality brand
- Supportive team workplace with ongoing training and development opportunities
- Employee benefits and discounted accommodation across the Accor network
- A varied and rewarding role with autonomy and responsibility

If you are looking for an opportunity to combine technical expertise, leadership and autonomy within a dynamic hotel environment, we would love to hear from you

Job Description

As Maintenance Supervisor, you will play a vital role in ensuring the hotel's facilities, plant and equipment are maintained to the highest standards of safety, quality and guest comfort.

This is a working supervisor position , requiring a hands-on approach to maintenance operations while providing leadership, guidance and support to the Engineering team.

Key Responsibilities

- Perform preventative and reactive maintenance throughout the hotel to ensure guest comfort and operational efficiency
- Supervise and support a team of two Handypersons, fostering a positiveteam culture.
- Prioritise and coordinate daily maintenance activities in consultation with the Director of Engineering.
- Diagnose, maintain and repair mechanical, electrical and hydraulic systems and equipment.
- Monitor contractor activities and ensure all works meet Accor standards and manufacturer specifications.
- Monitor utility consumption, record meter readings and identify opportunities for energy conservation and efficiency improvements.
- Maintain accurate records of maintenance activities, repairs, compliance checks and statutory requirements.
- Work closely with Front Office and Housekeeping teams to minimise room downtime and expedite room returns to inventory.
- Assist with departmental rostering, safety inspections, reporting and training requirements.

Qualifications

What We're Looking For

- Minimum 2 years' experience supervising maintenance operations, preferably within a hotel, hospitality or facilities environment.
- Trade qualification in Electrical, Plumbing or Mechanical Engineering would be an advantage
- Strong technical knowledge of building services, plant and equipment maintenance.
- Proven ability to lead a small team while remaining actively involved in day-to-day operations.
- Strong problem-solving skills with a proactive and solutions-focused approach.
- Excellent communication and interpersonal skills, with the ability to build effective relationships across all departments.
- Demonstrated ability to work independently and manage priorities with minimal supervision.
- Guest-focused mindset with a commitment to delivering exceptional service standards.
- High level of computer literacy, includingMicrosoft Office Suite;HUB OS;Opera Cloud
- Flexible availability, including occasional weekends and after-hours emergency support when required.
- Strong organisational skills, attention to detail and commitment to safety and compliance.

Additional Information

Benefits and Perks

At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the workplace to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.
You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.
Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.
Salary Range - AUD 81,800 - AUD 136,600
Key job responsibilities
- Escalation point and technical troubleshooter for all Systems and problems.
- Deep diving into Linux server issues.
- Remediation of physical layer outages, both Systems & Network.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- Install & configure racks of hosts in line with internal SLAs.
- Triage & resolve trouble tickets for all devices in your region.
- Physical replacement of server and network device parts.
- Ensure correct rotation of parts & spares.
- Enforcing Amazons Security Best Practices.
- Interact with third party vendors & contractors.
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites.

- 1+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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