We’re looking for a Client Services & Administration Officer to join our wonderful team

Kerin Health is looking for a warm, organised and people-focused Client Services and Administration Officer to join our team

At Kerin Health, our administration team is so much more than the first friendly face our clients see. We are the heart of the clinic, helping clients, supporting our therapists, keeping appointments running smoothly and making sure all the behind-the-scenes administration is taken care of.

If you love helping people, enjoy being organised and are someone who can confidently juggle a busy day while still providing a warm and welcoming experience, we'd love to hear from you.

About the role

This is a varied role where no two days are exactly the same.

You will be involved in:

Welcoming clients and providing friendly, professional reception support

Booking and managing appointments

Managing client enquiries, cancellations and waitlists

Creating and maintaining client files and forms

Processing payments and invoices

Monitoring and responding to the reception Email inbox

Supporting our Pilates services

Responding to client enquiries through Facebook, Instagram and other platforms

Assisting with weekly social media content and Instagram Stories

Supporting work experience students and student placements

Assisting with pre-employment bookings and administration

Keeping reception organised, welcoming and looking its best

Supporting the wider Kerin Health team with general administration as required

Ensuring that the Team Hub is updated as required.

What we’re looking for

We're looking for someone who is:

Warm & Friendly




You genuinely enjoy talking to people and making clients feel welcome and supported.

Highly Organised
You can keep on top of multiple tasks, follow processes and make sure nothing falls through the cracks.

Confident with Technology
You don't need to know every system on day one, but you are comfortable learning new software and enjoy figuring things out. Experience with systems such as Splose, Tyro, Stripe, Gmail, Canva or Momence would be an advantage.

A Great Communicator
You can communicate professionally and compassionately with clients, therapists, families and external organisations.

A Team Player
You are happy to pitch in, help your colleagues and contribute to a positive workplace culture.

Proactive
You notice what needs doing and get on with it. We love someone who doesn't always need to be asked

Calm Under Pressure
Our clinic can be busy, and you'll need to be able to prioritise tasks while maintaining a friendly and professional approach.

You'll be joining a supportive and welcoming team working across allied health, disability, paediatrics and Pilates. You'll have the prospect to make a genuine difference to the experience of our clients while working alongside a passionate team of professionals.

We value:

A supportive team environment





A friendly and welcoming workplace

Great relationships with our clients and families

Professionalism with a personal touch

Opportunities to learn and grow

A positive workplace culture where everyone contributes

The Essentials

Previous experience in reception, administration, health, allied health or a similar client-facing environment would be highly regarded.

You will need:

Excellent attention to detail

Strong computer and administrative skills

The ability to work independently and as part of a team

A professional and approachable manner

A willingness to learn our systems and processes

A genuine commitment to providing excellent client service

Experience with Splose, Tyro Health, Stripe, Momence, Canva and/or NDIS administration would be advantageous, but training will be provided to the right person.

Think this could be you?

If you're someone who loves people, enjoys being organised and wants to be part of a team that makes a difference every day, we'd love to hear from you

Come and join the Kerin Health family and be part of creating a welcoming, professional and positive experience for every client who walks through our doors.

This is a full time role, based in Parkes, NSW.

Apply now by sending your resume and a short cover letter to [email protected] outlining why you'd be a great fit for Kerin Health.

Alternatively, please feel free to give us a call to speak about the role on (phone hidden).

We are actively recruiting for this role and so please ensure to get your application in as quickly as possible so you don’t miss out

📌 Client Services (Parkes)
🏢 Kerin Health
📍 Parkes