We're a multi-award winning MSP where all techs work from home. We're a team of 15 seeking a talented level 2tech to join our team.

People who succeed with us are professional, reliable (in attendance and execution of the job), take ownership, and thrive on going above and beyond for clients rather than just reactively responding to tech support tickets. If you've got bigger picture thinking beyond just tech support, and an outcome focused approach to deliver solutions for clients, you'd be a excellent fit for us.

We reward top performers with a bonus structure, so you can earn up to $8,000 extra per year on top of your salary for top ticket output. We'll explain the bonus structure in your interview.

Whilst this is a work from home team, we require someone who lives in/around the Northern Rivers region so as to service clients on site in that area when a site visit is required (usually less than 1 or 2 a month, eg: for a hardware install that we can't do remotely).

We position ourselves as our client's internal IT team and we aim to delight our end users in every experience we have with them. Our clients choose us for our strategy led approach to Managed IT Services, our technical leadership in cloud, networking and cybersecurity products, not to mention our best-in-class service desk which you'll be joining

We reimburse your travel/petrol costs, so you will need a valid driver's license and your own car. Servicing primarily professional services clients, this role is Monday to Friday 8:30am-5pm with very infrequent work required outside of this eg: a server reboot after hours, and a rotating on call roster that you'll be on once every 7-8 weeks @ $250/hour on top of your salary.



However we only average 1 outside hours support call a month, so it is a very small on call expectation, particularly as this on call requirement is shared amongst the entire team of 10, you'd be on call approx once every 10 weeks.

Who is Clarity Technology Group?

We're a multi-award winning MSP where all techs work from home. We're a team of 15 seeking a talented level 2tech to join our team.

People who succeed with us are professional, reliable (in attendance and execution of the job), take ownership, and thrive on going above and beyond for clients rather than just reactively responding to tech support tickets. If you've got bigger picture thinking beyond just tech support, and an outcome focused approach to deliver solutions for clients, you'd be a great fit for us.

We reward top performers with a bonus structure, so you can earn up to $8,000 extra per year on top of your salary for top ticket output. We'll explain the bonus structure in your interview.

Whilst this is a work from home team, we require someone who lives in/around the Northern Rivers region so as to service clients on site in that area when a site visit is required (usually less than 1 or 2 a month, eg: for a hardware install that we can't do remotely).





We position ourselves as our client's internal IT team and we aim to delight our end users in every experience we have with them. Our clients choose us for our strategy led approach to Managed IT Services, our technical leadership in cloud, networking and cybersecurity products, not to mention our best-in-class service desk which you'll be joining

We reimburse your travel/petrol costs, so you will need a valid driver's license and your own car. Servicing primarily professional services clients, this role is Monday to Friday 8:30am-5pm with very infrequent work required outside of this eg: a server reboot after hours, and a rotating on call roster that you'll be on once every 7-8 weeks @ $250/hour on top of your salary. However we only average 1 outside hours support call a month, so it is a very small on call expectation, particularly as this on call requirement is shared amongst the entire team of 10, you'd be on call approx once every 10 weeks.

What are Clarity's company values?

Be Passionate: Have fun Passionate people means a positive team resulting in clients who feel valued.

Take Ownership: See it, say it, do it. We are outcome focused, we help others and we do the small things right.

Inspire Others: Lead by example, be honest and work with integrity. We set high standards and inspire others to grow.

We have 2 unachievable goals that we pursue;

having the perfect workplace in Australia for IT professionals

delivering the perfect customer experience every time

Whilst impossible to achieve, we strive for these nonetheless as a means to be better than our competitors.

What does our ideal candidate look like?

You'll h

📌 Remote Level 2 IT Support Engineer (Lismore)
🏢 Clarity Technology Group
📍 Lismore