Job Type: Temporary

Job DescriptionMultiple Roles Available | Four-month Contract with Possible Extension | South Brisbane LocationYour new companyHays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government organisation in Logan to recruit a Customer Service Representative for a temporary contract until the end of February 2027 with the possibility for extension.Your recent roleAs a Customer Service Representative, you’ll provide high-quality frontline support to customers across a range of channels, including phone, email, web chat and face-to-face enquiries. You’ll assist customers with information, requests and transactions, aiming to resolve enquiries efficiently at the first point of contact. During this temporary role, your responsibilities will include:Responding to customer enquiries via phone, email, webchat and face-to-face channelsProviding accurate information and resolving customer requests in a professional mannerResearching information and escalating more complex enquiries where requiredProcessing customer payments and transactions in line with proceduresMaintaining accurate customer information across internal systems and databasesSupporting internal teams and contributing to continuous improvement initiativesWhat you'll need to succeedTo excel in this position,



you should have:Strong customer service experience, ideally within a contact centre environmentExcellent written and verbal communication skillsConfidence dealing with a wide range of customers and resolving difficult or escalated enquiriesStrong computer skills, including accurate data entry and database useAbility to work under pressure and make sound decisions within established proceduresA proactive, team-focused approach with strong problem-solving skillsWhat you'll get in returnThrough Hays, this role offers you an hourly rate of $39 + super, an opportunity to progress your career with a Local Government organisation and:Weekly pay cyclesNominated choice of superannuation fundOnline timesheet submission and approvalNo hidden costs or payroll deductions for our servicesRegular contact with consultants throughout the duration of your assignmentExperience providing administrative supportWhat you need to do nowIf you’re interested in this role, click "apply now" to forward an up-to-date copy of your CV to Chelsea. [email protected] this job isn’t quite right for you, but you are looking for a current position, please contact us for a confidential discussion about your career.At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.#3023710

📌 Customer Service Officer (Brisbane)
🏢 Hays
📍 Brisbane