Copilot said: Support Aboriginal Communities through Customer Service in a busy WA State Government
Your new company
A WA Government department is seeking customer-focused administration professionals to join a busy team supporting the processing of applications and enquiries. This is a rewarding opportunity to contribute to a service that supports Aboriginal communities across Western Australia, while working in a collaborative and supportive environment.
Your new role
- Receive and process applications submitted via email and post
- Review documentation for completeness and accuracy
- Scan, file and maintain application records
- Enter and verify information within Microsoft Dynamics CRM
- Respond to telephone and email enquiries from applicants
- Record interactions and case notes within the CRM system
- Provide guidance and advice to applicants in line with established processes
- Escalate complex matters where required
- Deliver high-quality customer service while handling sensitive and confidential information
What you'll need to succeed
- Strong customer service experience, ideally within a call centre, community services or public-facing environment
- Excellent verbal and written communication skills
- A positive,
friendly and professional approach to customer interactions
- Ability to build rapport with a diverse range of stakeholders
- Experience dealing with sensitive, complex or challenging enquiries with empathy and professionalism
- High attention to detail and solid data entry skills
- Ability to learn new systems and processes quickly
- Sound judgement and problem-solving capabilities
- Experience using Microsoft Dynamics CRM will be highly regarded
- Experience working with elderly people, Aboriginal communities or vulnerable clients will be highly desirable
What you'll get in return
- Opportunity to work within a respected WA Government department
- Meaningful work supporting Aboriginal communities across WA
- Supportive and collaborative team environment
- Valuable government experience
- Competitive hourly rate
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.