Remote: Hybrid

Job DescriptionDescriptionAbout the roleWe’re looking for an experienced Application Support Analyst to join our Group IT team and act as the first point of contact for business-critical systems support across our financial services platforms.In this role, you’ll provide frontline technical and digital support for core applications and production systems, ensuring issues are investigated, resolved, and communicated effectively. You’ll play a key role in minimising system downtime, improving service delivery, and collaborating across IT and business teams.This is a hands-on, rapid-paced environment operating within a 24x7 support model, offering exposure to complex systems and enterprise-grade technologies.Fixed term contract role until May 2027Open to both Parramatta and Melbourne locationKey Accountabilities and Main ResponsibilitiesProvide 24x7 application and technical support across core business systemsAct as the first point of contact for IT incidents and service requests from internal stakeholdersInvestigate and resolve production issues, system incidents, and integration problemsManage and prioritise service requests in line with SLAs and performance targetsWork closely with developers, infrastructure, DBAs, and external vendors to resolve issuesPerform scheduled operational tasks to maintain system stability and availabilitySupport system enhancements and change initiatives by assisting with scoping and testingApply patches, upgrades, and service packs to ensure systems remain supportedContribute to continuous improvement initiatives across processes and service deliveryMaintain clear and concise incident communication and status updates to stakeholdersAbout YouYou’re a proactive and analytical problem solver who enjoys working in a complex,



high-availability environment. You bring strong technical troubleshooting skills along with the ability to communicate clearly with both technical and business stakeholders.Experience & Personal AttributesMust-HaveExperience in application/production support within financial servicesStrong troubleshooting skills across enterprise systems and integrationsExperience working with incident and service management frameworks (ITIL)Hands-on experience with ServiceNow or similar ITSM toolsSolid understanding of SQL and issue investigation using data queriesAbility to work in a 24x7 support environment (on-call and weekend roster)Strong communication skills with the ability to update stakeholders clearlyNice to HaveKnowledge of SOAP/web services and integrationsExposure to financial services domains (registry, trading, broking, superannuation)Basic understanding of network infrastructure and desktop environments and of active directory, MS DynamicsPersonal AttributesStrong problem-solving mindset with a structured approachCollaborative and team-orientedHigh level of accountability and ownershipCustomer-focused with a commitment to service excellenceSome of our Employment BenefitsFlexible and Hybrid Working – enabling our employees to work in the office and at homePurchased Leave, Parental Leave, Volunteer Leave, Gender transition leave,



Well-being leaveEmployee Recognition Program - to recognise people who are demonstrating our values and Company purpose.Talent Referral ProgramSalary Sacrificing via SuperannuationEmployee Assistance ProgramLearning & Development - Development at your fingertips via self-paced learning, including educational assistance supportEmployee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!Culture at MUFG Pension & Market ServicesWe are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.How to applyReady to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment

📌 IT Support Analyst (Parramatta)
🏢 MUFG Pension & Market Services
📍 Parramatta