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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

AtCentorrinoTechnologies (CT),we’remore than just tech—we’rea community that goes beyond expectations.We’vebeen recognised as a Great Place to Work in2025 and Top 5 Inspiring Workplaces for 2026, with an outstandingeNPSscore of 68

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for aDesktop Support Officer to join our team in Melbourne.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

AtCentorrinoTechnologies (CT),we’remore than just tech—we’rea community that goes beyond expectations.We’vebeen recognised as a Great Place to Work in2025 and Top 5 Inspiring Workplaces for 2026, with an outstandingeNPSscore of 68

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for aDesktop Support Officer to join our team in Melbourne.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the chance to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Requirements

What You'll Be Doing:

- Ensuring the smooth day to day operations of the customers operations.
- Personable with end-users developing a friendly bond with customers.
- Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
- Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring:

- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn current technology solutions and concepts to confidently liaise with staff and external vendors.
- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.
- Exposure to AV systems or technologies is desirable but not a mandatory requirement.

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People /Working with Children Check (WWCC) and Police Check are required.

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

Ready to be the technology professional behind every employee's screen? As a Desktop Support Technician, you will manage the complete lifecycle of end user computing devices from initial setup through to final disposal. You will also be a key collaborator with our TechBar and Service Desk teams, ensuring seamless support across the organisation. Here's what you'll be doing:

- Prepare and deploy laptops with precision, imaging and configuring them to the required specifications
- Welcome new team members by setting up their devices during induction, and assist departing colleagues by securely wiping their equipment
- Maintain meticulous records of all hardware assets, ensuring complete visibility of inventory
- Maintain a clean and organised build room as your operational centre, keeping it tidy, well stocked, and ready for action
- Extend device lifecycles through repairs, warranty claims and lifecycle management
- Ensure hardware is ready for redeployment to new users or responsible disposal in line with company policies
- Collaborate with TechBar and Service Desk staff to prioritise hardware requests and coordinate device deployments that keep our teams running smoothly

Qualifications

Required:

- Basic understanding of Windows and Microsoft 365 environments.
- Familiarity with laptop imaging and deployment processes.
- Knowledge and experience in laptop physical maintenance and upgrades
- Strong attention to detail and organisational skills.
- Ability to manage multiple tasks and meet deadlines.
- Good customer service and communication skills.
- Experience with Microsoft Intune, Autopilot, or similar endpoint management tools.
- Knowledge of IT asset management practices.
- Understanding of secure data destruction standards.
- Experience supporting hardware lifecycle management.

Additional Information

So why be part of the MedHealth Group?

- We offer hybrid working arrangements
- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and salary sacrificing
- Paid parental leave
- Purchased Leave (up to 4 weeks)
- Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

** We will not be able to support international applicants for this role.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

IT Desktop Support Analyst
Davidson is proud to be partnering with Iberdrola Australia on the VNI West Project – A nationally significant transmission project supporting Australia's clean energy transition.
As the project continues to progress, we are seeking an experienced IT Desktop Support Analyst to provide hands-on technology support to the Melbourne-based team.
This is an initial 6-month contract with the potential to extend, based onsite in Melbourne. You’ll work closely with other IT support analysts to provide end-user computing (EUC) and broader IT support across a complex national technology environment.
About the Role

Reporting to the IT Operations Manager, you will provide Level 1 and Level 2 support across end-user computing, Microsoft technologies, hardware, software and applications.
You will be a key point of contact for users onsite, managing support requests through ServiceNow while also assisting with broader infrastructure and networking requirements when needed.
Key responsibilities of the role will include but not be limited to:
· Providing Level 1 and Level 2 desktop and end-user support
· Troubleshooting hardware, software, application and connectivity issues
· Managing and resolving support requests through ServiceNow
· Supporting laptops, desktops, mobile devices and other ICT equipment
· Supporting Microsoft 365, Active Directory, Teams, SharePoint/OneDrive, Intune and Azure environments
· Assisting with infrastructure and network-related issues when required
Keys skills to be successful in this role:
· 3+ years' experience in Desktop Support, IT Support or a similar position
· Strong experience across Microsoft technologies and Office 365
· Strong hardware, software and general troubleshooting capability
· Experience with ticketing/service management platforms, ideally ServiceNow
· Exposure to infrastructure and networking support
· Strong communication and customer service skills
· PowerShell experience would be advantageous
This is an opportunity to support one of Australia's most significant energy infrastructure projects while working within a global renewable energy organisation.
You’ll join a collaborative environment where you’ll have genuine ownership of onsite IT support while gaining exposure to a broad range of technologies.
How to Apply
If this opportunity aligns with your experience and career aspirations, please submit your current CV in Microsoft Word format (.doc or .docx)
For a confidential discussion, please contact Cameron Smith at
To learn more about Davidson, visit

Desktop Support- macOS
Job description:
- Experience and Certification:
- 2+ years of experience in IT support, preferably with Apple products.
- Certifications like Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) are a plus.
-Technical Skills:
-In-depth knowledge of macOS and Apple hardware.
- Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal.
- Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing).
- Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune.
Key Responsibilities:
1. Technical Support:
- Diagnose and resolve hardware and software issues on MacBook devices.
- Assist with macOS installations, updates, and configurations.
- Provide guidance on using MacBook features and applications.
2. Troubleshooting:
- Identify and fix performance, connectivity, and compatibility issues.
- Analyze error logs and system messages to determine root causes.
- Address hardware issues, including battery, keyboard, trackpad, and display problems.
3. Maintenance and Upgrades:
- Perform regular system maintenance, including firmware and security updates.
- Upgrade hardware components like RAM and SSD when needed.
- Ensure devices are compliant with organizational policies and security standards.
4. **User Training and Documentation:**




- Conduct training sessions on MacBook usage and best practices.
- Create and maintain technical documentation, including troubleshooting guides.
- Respond to user inquiries and provide clear, non-technical explanations.
5. Integration and Compatibility:
- Ensure MacBooks work seamlessly with network systems, printers, and other peripherals.
- Assist with the integration of third-party applications and services.
6. Support Tools and Inventory:
- Use remote support tools to assist users effectively.
- Maintain an inventory of MacBook devices and accessories.
- Coordinate with Apple service centres for repairs under warranty.
7. Collaboration and Reporting:
- Work closely with the IT team to enhance system performance and reliability.
- Document and escalate unresolved issues to Apple or higher-level technical teams.
- Provide reports on common issues, resolutions, and user feedback.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
- Unboxing of devices and performing DOA (Dead on Arrival) process if needed.
- Collection of device information (MAC address/ Model/ SN)
- Connect devices to warehouse network
- Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)
- Configuration of the device including OS and application level (as per manual)
- Function test for each device
- Label print test from performance, quality, speed, and stability.
- Device setup and configuration knowledge transfer
- Support Go-Live Change environment from INT to PROD

IT Qualifications

At least two of the following:

- PC Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

3072 Preston Australian Private Networks Pty

Posted 2 days ago

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Job Description

Job title: Technical Support / Customer Service

Job Summary:

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.

Skills:

– Excellent communication skills, both verbal and written

– Strong problem-solving abilities

– Ability to work well under pressure in a fast-paced environment

– Knowledge of customer service principles and practices

Responsibilities:

– Answering incoming calls and responding to customer inquiries in a professional manner

– Providing information about products or services offered by the company

– Resolving customer complaints or issues effectively and efficiently

– Processing orders, returns, and exchanges accurately

– Maintaining accurate records of interactions with customers

Qualifications:

– High school diploma or equivalent required

– 1+ years of experience in a customer service role preferred

– Proficiency in Microsoft Office applications

– Ability to work flexible hours, including weekends if necessary

Melbourne, Australia
Sydney, Australia
Western Australia, Australia
Brisbane, Australia
South Australia, Australia - Remote
Queensland, Australia
Victoria, Australia - Remote
New South Wales, Australia - Remote
Full time
R14829
**About Us:**
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
**How We Work:**
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
**Bold** in how we dream and innovate
**Responsive** to feedback, challenges and opportunities
**Accountable** for results and best in class outcomes
**Visionary** in future focused problem-solving
**Exceptional** in execution and impact
**The Role**
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a rapid-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment.
**Your day-to-day**
- Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need)
- Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- If needed, work as part of our wider team assisting customers during installations and configuration
**What you bring to the team**
- Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking)
- Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces
- Ability to excel in a fast-paced, agile workplace where critical thinking and strong problem-solving skills are required for success
- Proven ability to function in a self-directed environment and also to cooperate with team members
**Nice to have**
- Experience with Linux is beneficial
- Innovative thinker who is positive, proactive, and readily embraces change
- Ability to quickly develop as subject matter expert in areas of Proofpoint technologies.
**Why Proofpoint?**
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
+ Competitive compensation
+ Comprehensive benefits
+ Career success on your terms
+ Flexible work environment
+ Annual wellness and community outreach days
+ Always on recognition for your contributions
+ Global collaboration and networking opportunities
**Our Culture:**
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
**How to Apply**
Interested? Submit your application along with any supporting information- we can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the latest Desktop support officer embedded part time Jobsin Melbourne !

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Manager, Robotics Technical Support, Amazon Robotics Technical Support (ARTS)

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.
This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon’s robotic services, applications and platforms. We are expanding our team to Melbourne, Australia and are looking for an experience technical manager to help us kickstart operations in this region.
As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!




Important! Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.
Key job responsibilities
- Manage, recruit, interview, hire, coach and mentor directs.
- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.
- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).
- Create and maintain a healthy and positive work culture.
- Implement, establish and meet departmental and company goals to improve business outcome.
- Identifies problem areas and works to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.
- Contributes to team efforts as needed to achieve desired results.
- Acts as an escalation point and incident manager during critical high severity escalations.
As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.
- -Bachelor’s degree in Computer Science, Information Technology or related fields.
- -4+ years of management or direct team leader experience in a similarly complex technical support environment.
- -Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc.
- -Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- -Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.
- -6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- -3+ years of relevant engineer technical support hands-on experience.
- -Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.)
- -Relevant Service/Project Management Certifications may present an advantage (ITIL etc)
- Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Excellent Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionateDesktop Support Officer to join our team inDeer Park.

Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionateDesktop Support Officer to join our team inDeer Park.

Requirements

What you'll do:

- Ensure the smooth day-to-day operations of customer environments.
- Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
- Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
- Take ownership of day-to-day technology issues and liaise with external third-party organisations.
- Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
- Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
- Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
- Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
- Ensure adherence to company policies, procedures, and security protocols in all support activities.
- Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
- Identify and implement process improvements to streamline operations.
- Collaborate with other departments to deliver the highest quality solutions.

What you'll bring:

- A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
- A solid interest in technology and a desire to ensure systems and devices are functioning effectively.
- Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.
- Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
- A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
- Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
- Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity,varietyand diverse backgrounds.

Note: A validVulnerable People /Working with Children Check (WWCC) and Police Check are required.

We are looking for an Application Support Officer to join our Platforms team on a full-time basis. You will help our people use the systems and technology they rely on every day, providing practical support and contributing to improvements across the organisation.

This is an excellent opportunity for someone at the beginning of their information technology career who enjoys solving problems, working with people and gaining practical experience with business technology. You will support one of Melbourne's most recognised sporting and entertainment organisations and provide hands-on assistance on race days.

Reporting to our Head of Platforms, you will provide day-to-day support for a range of business applications, including Upbeat, Business Central, TASK point of sale, Power BI, Salesforce, H&L; Point of Sale and Microsoft Copilot. You will also contribute to system improvements, projects and the rollout of new technology.

About Us

Melbourne Racing Club (MRC) is an iconic sporting and entertainment organisation with a proud 150-year legacy. While we are renowned for hosting elite horse racing at Caulfield, Sportsbet Sandown and Mornington Racecourses, we are also so much more. From vibrant events and functions to our 17 Pegasus Leisure Group (PLG) hospitality venues across Victoria and community initiatives through the MRC Foundation, we are dedicated to delivering exceptional experiences for our guests, members and community.

In The Saddle

- Provide first-level support, troubleshooting and training across key business systems, escalating more complex issues when required
- Log, triage and resolve application support requests within agreed timeframes, and manage user access and permissions across supported applications
- Get hands-on on raceday and event days, running system checks and first-line troubleshooting when it matters most
- Support Microsoft Copilot, Copilot Agents and other AI tools across the business
- Work with IT teams and external vendors on system upgrades and maintenance, including UAT support and coordinating feedback before changes go live
- Create and maintain how-to guides and knowledge base resources
- Contribute to application projects, system improvements and current technology initiatives by identifying opportunities to improve how systems and technology are used across the organisation.

Your Track Record

- A qualification in IT, Information Systems or a related field, or equivalent hands-on experience
- Experience in a Level 1 IT Administration, Application Support or similar role, ideally within a small to medium-sized organisation
- Working knowledge of Microsoft 365, including Excel, Word, PowerPoint and SharePoint
- Some exposure to Business Central, point of sale systems, Power BI, Salesforce or similar business applications is desirable. You do not need experience with every system, as we will provide training on our specific applications.
- Strong problem-solving, analytical and communication skills
- A customer-focused approach, strong attention to detail and the ability to manage competing priorities and support requests
- A willingness to learn current systems and technologies, with an interest in AI and automation

The Perks

- Hybrid working options to support flexibility and work-life balance
- Ongoing learning and development opportunities
- Access to our year-round well-being initiatives including our Employee Assistance Program for staff and family
- Racing Industry Member passes, discounts across our family of brands and free tickets to a wide range of events to enjoy with friends & family
- Free onsite parking or a short walk from Caulfield train station
- Leave options that suit your lifestyle, including paid parental leave, volunteer leave and cultural leave

Melbourne Racing Club values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.

Applications close 30 October 2026 . Apply now - we’d love to hear from you.

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📌 Especialista de Soporte de Escritorio — Horarios Flexibles (Melbourne)
🏢 CENTORRINO TECHNOLOGIES
📍 Melbourne