Connect Home Care Employment Type: Full-timeAnnual Salary: $80,000 per annumLocation: Tamworth, New South Wales

About Connect Home Care

Connect Home Care provides person-centred support to individuals with disability and other support needs, helping them maintain their independence, dignity, safety and participation in everyday life.

About the Role

We are seeking a dedicated and experienced Residential Care Officer to join our team in Tamworth, NSW. The successful applicant will support participants in residential and supported accommodation settings, assist with daily living activities, promote individual choice and independence, and contribute to a safe, inclusive and supportive setting.

This is a full-time position suited to a compassionate, responsible and organised professional with experience supporting people with disability or other complex support needs. The Residential Care Officer will work collaboratively with participants, families, support teams, service managers and other relevant stakeholders to deliver quality care in accordance with individual support plans, organisational policies and applicable legislative and regulatory requirements.

Employer sponsorship may be considered for a suitable candidate, subject to the employer’s sponsorship eligibility, the applicable visa requirements, the candidate’s qualifications and experience, and the outcome of the recruitment process.

Candidates must demonstrate that they meet the genuine requirements of the position and are legally eligible to undertake the employment offered.

Key Responsibilities and Duties

- Provide person-centred support to participants in residential and supported accommodation settings, consistent with their individual needs,



preferences and support plans.
- Assist participants with activities of daily living, including personal hygiene, dressing, grooming, toileting, mobility and meal preparation, where required and within the worker’s training and competency.
- Promote participants’ independence, choice, dignity, privacy, autonomy and participation in community and social activities.
- Support participants to develop daily living skills, maintain routines and work towards their individual goals.
- Assist with household activities, including cleaning, laundry, meal planning and maintaining a safe, hygienic and comfortable living environment.
- Monitor participants’ general wellbeing and promptly report changes in physical, emotional or behavioural presentation to the appropriate supervisor.
- Follow individual behaviour support plans and use appropriate, person-centred strategies to support participants experiencing distress or behaviours of concern.
- Follow medication management procedures and provide medication assistance only where authorised, trained and competent to do so.
- Identify, respond to and report incidents, injuries, hazards, safeguarding concerns and suspected abuse or neglect in accordance with organisational procedures and applicable reporting obligations.
- Maintain accurate, timely and confidential participant records, progress notes, incident reports,



communication logs and other required documentation.
- Follow infection prevention and control procedures, work health and safety requirements, manual handling practices and emergency response procedures.
- Communicate effectively with participants, families, colleagues, allied health professionals and other stakeholders while maintaining appropriate professional boundaries.
- Participate in handovers, team meetings, supervision, training and professional development activities.
- Comply with the NDIS Code of Conduct, applicable NDIS Practice Standards, privacy and confidentiality requirements, and Connect Home Care policies and procedures.
- Perform other reasonable duties within the scope of the position, the employee’s competence and applicable legal requirements.

Essential Qualifications and Experience

Applicants should demonstrate the following:

- A relevant qualification in Individual Support, Disability, Community Services, Mental Health, Ageing Support or a related field, such as a Certificate III or Certificate IV, or another qualification and experience combination genuinely relevant to the role.
- Previous experience in disability support, residential care, supported independent living, community services or a comparable care environment.
- Demonstrated ability to provide person-centred support and assist individuals with daily living activities while respecting their rights, dignity and independence.
- Understanding of safeguarding, incident reporting, privacy, infection control, work health and safety and professional boundaries.
- Effective verbal and written communication skills, including the

📌 Residential Care Officer (Tamworth)
🏢 Connect Home Care
📍 Tamworth