12-28 Macedon Street Sunbury Part Time (ongoing)

- We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and understands that the smallest details can make the biggest difference to a client's experience.
- As a Client Services Representative, you'll be the friendly face and reassuring voice that helps clients navigate their journey with Omnia Community Health. You'll support people from all walks of life, coordinate appointments, manage client information, assist with administrative functions, and work collaboratively with multidisciplinary teams to ensure exceptional service delivery.
- Contributing to a secure, welcoming and client-centred environment.

As a Client Services Representative, you'll be the friendly face and reassuring voice that helps clients navigate their journey with Omnia Community Health. You'll support people from all walks of life, coordinate appointments, manage client information, assist with administrative functions, and work collaboratively with multidisciplinary teams to ensure exceptional service delivery.Every day brings variety, meaningful interactions, and the opportunity to make a positive impact in the community.

We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and understands that the smallest details can make the biggest difference to a client's experience.

As a Client Services Representative, you'll be the friendly face and reassuring voice that helps clients navigate their journey with Omnia Community Health. You'll support people from all walks of life, coordinate appointments, manage client information, assist with administrative functions, and work collaboratively with multidisciplinary teams to ensure exceptional service delivery.

Sunbury, Kyneton & Romsey

Be the welcoming face of community health.

At Omnia Community Health, we're passionate about creating healthier,



more connected communities. As the first point of contact for many of our clients, our Client Services Representatives play a vital role in ensuring every person who walks through our doors feels welcomed, respected, and supported.

We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and understands that the smallest details can make the biggest difference to a client's experience.

About the Role

This is much more than a reception position.

As a Client Services Representative, you'll be the friendly face and reassuring voice that helps clients navigate their journey with Omnia Community Health. You'll support people from all walks of life, coordinate appointments, manage client information, assist with administrative functions, and work collaboratively with multidisciplinary teams to ensure exceptional service delivery.

Every day brings variety, meaningful interactions, and the opportunity to make a positive impact in the community.

We're Looking for Someone Who

- Is passionate about creating welcoming, inclusive and positive experiences for every client
- Remains calm, organised and professional in a busy environment
- Enjoys building strong relationships with clients, colleagues and community members
- Has strong administrative and computer skills, with confidence using databases and Microsoft Office applications
- Demonstrates empathy, active listening and excellent communication skills
- Values teamwork and is always willing to support colleagues during busy periods




- Understands the importance of confidentiality, accuracy and professionalism

Key Responsibilities

- Providing outstanding front-of-house customer service.
- Greeting clients and visitors with warmth and professionalism.
- Managing incoming calls and client enquiries.
- Coordinating and rescheduling appointments.
- Maintaining accurate client records and data entry systems.
- Processing payments, receipting and reconciliations.
- Supporting Centrelink agency functions.
- Assisting clients from diverse backgrounds, including people with disabilities, culturally diverse communities, LGBTIQA+ communities and individuals experiencing complex circumstances.
- Providing administrative support across the organisation.
- Contributing to a safe, welcoming and client-centred setting.

What You'll Bring

- Certificate III in Business Administration (or similar) and/or relevant experience.
- Strong organisational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Current Victorian Driver's Licence.
- Ability to obtain and maintain required screening checks.

Why Join Omnia Community Health?

At Omnia Community Health, you'll be part of a values-driven organisation committed to improving health and wellbeing across our communities. We foster a supportive and inclusive workplace where collaboration, learning and community impact are at the heart of everything we do.

If you're someone who loves helping people, thrives on creating a warm and welcoming environment, and takes pride in the details that make every client interaction seamless and positive, we'd love to hear from you.

Help us create exceptional experiences for every client, every day.

Hours/Locations:

Part Time Ongoing 0.53 EFT:

Monday 08:54 - 17:00 - Romsey

Thursday 08:00 - 15:03 - Sunbury

Friday 09:00 - 15:30 - Kyneton

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