National Operations Specialist

Crows Nest endeavour group careers

Job Description

Company Description

Calling all experience creators!

Let’s go to the pub!” Chances are, it’s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub’s story. A great local is made up of great people. And together, both sides of the bar create something special.

Job Description

- Play a key role in supporting the smooth and efficient running of our national hotels network that provides excellence in service to our guests and teams.
- Work closely with the GM Hospitality, connecting teams, coordinating priorities and driving operational improvements.
- Help deliver exceptional experiences for our guests and teams through effective coordination, collaboration and operational support

Are you someone who thrives on bringing people, projects and priorities together?

We're looking for a proactive and highly organised National Operations Specialist to join our ALH Hotels team.

Working closely with the General Manager - Hospitality, you'll play a central role in connecting teams, coordinating national initiatives and ensuring the smooth and efficient running of our hotels, supporting exceptional experiences for our guests and teams.

Combining operational coordination, stakeholder engagement and senior leadership support, you'll help streamline processes, support business transformation and ensure operational priorities are delivered effectively across our national hotel network.

Location: Sydney preferred. Applications close Friday, 23 October 2026

Sound good? Read on.

Here is a taster of what you can expect in this role:

- Coordinate national initiatives: Support the planning, scheduling and execution of operational projects and transformation initiatives, ensuring activities are aligned with business priorities and venue capacity.
- Connect teams and stakeholders: Act as a key link between Operations, Transformation, Commercial, Marketing, Communications and other business functions to ensure initiatives are coordinated and delivered effectively.
- Support senior leadership: Work closely with the GM Hospitality to coordinate priorities, meetings, communications and day-to-day activities, enabling a focus on strategic and operational outcomes.
- Drive operational consistency: Partner with State Operations Support teams to improve processes, streamline workflows and embed consistent ways of working across the national hotel network.
- Manage competing priorities: Maintain visibility of upcoming initiatives, identify potential risks or challenges and work collaboratively to ensure operational teams are set up for success.
- Provide insights and reporting: Gather, analyse and present information to support decision-making, identify opportunities for improvement and track progress against key initiatives.
- Champion continuous improvement: Identify opportunities to simplify processes, improve efficiency and support the adoption of new tools and systems across the business.

Qualifications

We're looking for someone who thrives in a fast-paced environment, enjoys bringing people together and takes pride in keeping things organised and moving forward.

- Experience in operations, project coordination or executive support within a large or complex organisation.
- You'll bring exceptional organisational skills, confidently managing competing priorities and deadlines.
- Strong communication and stakeholder management skills, with the ability to influence at all levels.
- Experience coordinating projects, improving processes and supporting business transformation.
- You'll be proactive and solutions-focused, confident making decisions and working independently.
- Strong analytical skills, with the ability to turn data into meaningful insights and improvements.
- Experience supporting senior leaders and managing executive-level priorities and communications.
- You'll be adaptable,



collaborative and resilient, thriving in a fast-paced environment.

The benefits are good too!

- An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
- As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
- Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

Learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au

We are here to find those who strive for excellence, go the extra mile, and crave continuous growth.

We’re an all-Australian cybersecurity firm helping some of the country’s biggest organisations stay ahead of cyber risk. Proudly recognised as a 2026 Great Place to Work®, we’ve built a culture that champions growth, celebrates initiative, and supports people who are motivated to make an impact. We’re looking for people who share our drive to learn relentlessly, act with integrity, and raise the bar for our clients and teammates alike – those seeking a place where your drive and expertise are met with equal enthusiasm and opportunity. Dive into a culture that treasures innovation and offers a growth platform that is as limitless as your ambition and work ethic.

The Opportunity

The People Operations Specialist optimises core People processes across the employee lifecycle. This role combines hands‑on execution with process improvement, ensuring scalable, productive, and high‑quality People operations.

What You’ll Do

- Support end-to-end recruitment, including job briefs, candidate sourcing, screening, and interview coordination
- Deliver a smooth onboarding experience, managing pre‑boarding, inductions, and new starter check‑ins
- Contribute to employee experience initiatives, including surveys, recognition programs, and events
- Assist with learning and development activities, including training coordination and tracking outcomes
- Maintain accurate employee records and support compensation and benefits administration
- Ensure HR compliance by tracking requirements, maintaining documentation, and supporting investigations
- Manage offboarding processes, including exit coordination, final pay, and insights tracking

What You’ll Bring

- 3–6 years’ experience in People Operations, Talent Acquisition or HR
- Solid understanding of HR processes and lifecycle management
- Experience improving or optimising HR workflows
- High attention to detail with strong analytical capability
- Ability to work cross‑functionally with stakeholders

What You’ll Get

- A technically excellent, collaborative team




- Competitive base salary and flexibility to suit how you work best
- Clear investment in your professional growth and long‑term success

Ctrl is an equal opportunity employer committed to diversity, inclusion, and belonging. We value diversity and welcome applicants from all backgrounds, encourage anyone who meets most of the criteria to apply – even if you don’t tick every box.

Application deadlines: Applications close Friday, 23 October 2026. Deadline for any related application actions met.

Australia/New Zealand CSR Achievement of the Year – Publicis Groupe ANZ – Gold 2025

Asia-Pacific Best Place to Work (Network) – Publicis Groupe APAC - Winner 2025, 2024

Australian Business Awards – Employer of Choice 2024, 2023, 2022 & 2021

HR Awards Excellence Awardee – Employer of Choice 2022

AWEI Silver Accreditation 2025

Certified family friendly workplace

Welcome to Publicis Groupe ANZ.

Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology.

Our connected platform of companies and capabilities is more than an operational framework.

It’s a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 110,000+ talents across 100 countries globally.

In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry, Performics, Atomic 212), Razorfish, Digitas, Epsilon, Arc, Prodigious, PXP, PMX, and PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients.

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at .

Enjoy all the perks that come with our network offering:

- A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
- A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
- Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
- Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
- A culture of open feedback and support to reach your goals through our Career Conversations program.
- A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
- Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
- Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
- Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
- Access to counsellors, psychologists, and professionals through Sonder, an all‑in‑one digital wellbeing technology platform designed to support psychological, medical & safety needs.
- A workplace that stands together to provide a more open, supportive, and recovery‑forward culture for all employees with life‑threatening illnesses. Read more about our Working With Cancer Pledge:
- Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via ; your personal information will be kept confidential.

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