Your Role as Program Manager - Mental Health Community Support Service

In this role you will lead and support a high-performing team delivering holistic, recovery-focused psychosocial services through individual and peer-based programs, making a meaningful difference in the lives of people experiencing severe mental illness.

Please Note: This is a fixed-term position until 30/06/2028.

- Leading the establishment and ongoing delivery of the Mental Health Community Support Service program.
- Recruiting, onboarding and supporting a high-performing, multidisciplinary team, including peer workers.
- Driving the development, implementation and continuous improvement of recovery-focused services and group programs.
- Monitoring program performance to ensure funding requirements, quality standards and key deliverables are achieved.
- Building and maintaining strong partnerships with mental health services, community organisations and key stakeholders.
- Overseeing clinical governance, risk management and service quality in collaboration with internal leaders.
- Preparing reports, managing program data and ensuring accurate funding and compliance reporting.
- Managing customer feedback, complaints and service improvements while fostering a respectful, person-centred culture aligned with WMQ values.

What We Offer

- Make Your Pay Go Further with Salary Packaging: Take advantage of up to $18,550 in salary packaging benefits to help maximise your income.
- Thrive in a Supportive Culture: Be part of a team that values connection, collaboration,



and supporting one another to do meaningful work.
- Grow With Us: Whether you're looking to deepen your expertise or take the next step in your career, we'll support your career development journey.

What We're Looking For

- Significant leadership experience within human services, including managing programs, teams and budgets.
- Tertiary qualifications in Human Services, Social Work, Community Services or a related field.
- Proven ability to lead teams, foster a positive culture, and manage performance, coaching and development.
- Strong stakeholder engagement, communication and problem-solving skills, with a collaborative and customer-focused approach.
- Excellent organisational skills, sound judgement and the ability to manage risk, drive continuous improvement and work effectively with diverse client groups.
- Relevant probity checks required by legislation and WMQ Limited policy.
- Current Driver's Licence and willingness to travel for work.

Wesley Mission Queensland brings together people who want to make a difference in the lives of others.

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion.

We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values.

People with passion, connected by hope for a more compassionate, just and inclusive society is our story - what's yours?

📌 Program Manager (City of Gold Coast)
🏢 Wesley Mission Queensland
📍 City of Gold Coast