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Guest Relations Supervisor (Executive Lounge)

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 30 Pitt Street, Sydney Recent S 2000, Australia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

What we ask of you:

- A genuinely warm & welcoming demeanour.
- Personable communication skills.
- Energising motivation - its infectious - no job is too big or too small.
- A passion for the industry, a want to be the best in service.
- New South Wales Responsible Service of Alcohol.
- Prior experience in a similar role

POSITION SUMMARY

- Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Take and confirm reservations and cancellations.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.




- Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
- Contact appropriate individual or department as necessary to resolve guest requests.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of

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📌 Precast Rigging Site Supervisor — Lead Install Team (Sydney)
🏢 HD Rigging
📍 Sydney