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Experienced WFM/Payroll Specialists – Remote

2000 Sydney Payroll Experts Australia

Posted 1 day ago

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Job Description

Who you are

You are an experienced Australian systems specialist with at least three years of experience and a strong understanding of workforce management, payroll processes, compliance obligations and the real-world impact of payroll accuracy. You take pride in delivering accurate, timely outcomes, and you are detail-oriented without losing sight of the bigger picture and approaching broader problem-solving conversations.

Your experience may come from system implementation and/or payroll BAU, consulting or a broader HR background with deep payroll exposure. You may have supported system implementations, testing, data validation or go-live activities. What matters most is solid payroll capability, sound professional judgement and a genuine focus on Customer outcomes.

You communicate clearly, stay calm under pressure and are comfortable working independently in a remote environment while contributing to a high-performing team.

Key responsibilities

- Interpret and apply awards, EBAs and legislative requirements with accuracy and confidence
- Perform detailed reconciliations, compliance reviews and exception analysis to protect payroll integrity
- Analyse and transform large payroll datasets, identifying anomalies, trends and root causes
- Contribute to HRIS system implementations, including design, requirements and system audits
- Partner with clients during go-live activities, optimisation of their systems and issue resolution
- Produce clear documentation, reporting and control frameworks aligned to best practice
- Advise stakeholders on WFM & Payroll risk, compliance and process improvements
- Collaborate with clients and delivery teams to drive consistent, high-quality outcomes
- Contribute to continuous improvement across payroll operations and system capability

What success looks like

You will be successful in this role if you consistently:

- Deliver accurate and compliant payroll outcomes in complex environments
- Build strong, trusted relationships with clients and stakeholders
- Proactively identify risks and implement practical solutions
- Contribute positively to team capability and continuous improvement
- Demonstrate accountability, sound judgement and ownership of outcomes

About you ( Must have )

- Minimum 3+ years Australian payroll experience in complex environments
- Strong working knowledge of Australian payroll legislation, awards and compliance obligations
- Demonstrated ability to manage complex payroll calculations with accuracy and sound judgement
- Confidence analysing large datasets, performing reconciliations and working with advanced spreadsheet formulas
- Experience working with Payroll, Time & Attendance, WFM, HCM or HRIS systems
- Ability to identify risk, resolve discrepancies and operate with accountability
- Clear written and verbal communication skills, including confidence engaging with stakeholders
- Comfort working independently in a remote environment while maintaining delivery standards
- Full working rights in Australia

Highly regarded

- Experience in consulting or multi-client environments
- Involvement in testing, parallel runs, cutover or go-live activities
- Experience with, or certification in one or more payroll or workforce platforms, e.g. Dayforce, UKG, SAP SuccessFactors Employee Central, Workday, ADP, Employment Hero or similar
- Experience contributing to process improvement initiatives
- Ability to interpret business requirements and translate them into payroll or system outcomes
- Tertiary education in Information Technology, Business, or an equivalent related field.

About us

Payroll Experts Australia is a specialist payroll and workforce management consultancy. We partner with organisations when payroll is complex, high risk or business critical. Our work spans payroll operations, system implementations, stabilisation and advisory engagements across a broad range of payroll and workforce systems.

Customers trust us because we bring deep payroll expertise, practical thinking and a calm, structured approach to solving problems and providing solutions. We operate fully remotely and value integrity, collaboration, accountability and doing things properly to benefit our Customers.

Payroll Customer Care Consultant – Remote (Australia)

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

- We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role

As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

This will include

- Support to clients after they ‘go-live’ by walking them through updates needed or how to troubleshoot in a variety of ways, such as platform configurations.
- Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
- Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.

Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.

- Assist and collaborate with the wider support team to provide best practice system use and education to all our customers.
- Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
- Take on client and team HR escalations for our customers.




- Assist with requirements gathering to run post mortems and run internal support team workshops.
- Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
- Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible.
- Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).
- Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring

- Relevant Australian Payroll or Financial Services industry experience.
- Prior exposure to customer experience within a SaaS (Software as a Service) environment.
- Previous experience in setting up, implementing and/or administrating payroll, HR or Recruitment systems (knowledge of EH Payroll, KeyPay or QuickBooks Payroll is a plus!).
- Confident using AI tools such as ChatGPT, Gemini, CoPilot, Claude etc. in your flow of work.
- Exposure to working in fluid, high change and high velocity environments.
- Empathetic approach that always puts your customer’s needs first.
- Problem solving skills with a sound and thorough approach to technical troubleshooting.
- Ability to manage competing priorities, working autonomously; requesting assistance where needed.
- Strong and polished verbal and written communication skills.

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means

- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
- Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026

Privacy and AI Notices

- We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
- We verify candidate identity and location as part of our hiring process.
- Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
- At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

Payroll Implementation Consultant – Remote

6001 Perth Sausage Dog Hotel

Posted 1 day ago

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Job Description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community . We provide structured training, mentorship, and ongoing support for agents located in the Australia , ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather feedback post-trip.
- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Remote flexibility – work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional growth – ongoing training and support from a dedicated team.
- Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

- Excellent communication skills—both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech-savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.

Your Gateway to a Rewarding Career in Travel!

Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.

What We Offer:

· Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.

· Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.

· Flexible Working Arrangements: Choose between part-time or full time roles, all with the convenience of remote work.

· Attractive Benefits:

· Employee discounts to fuel your passion.

· Flexible schedule for a better work-life balance.

· Professional development assistance to advance your career.

Your Role:

· Deliver professional customer service in-person, via phone, or email.

· Assist clients in planning seamless experiences.

· Prepare and manage client itineraries and needs.

· Maintain meticulous records in line with government regulations and company policies.

· Organize and manage files effectively.

Who We Are Looking For:

· A responsible, self-driven individual with a strong work ethic and professional demeanor.

· Someone who thrives both independently and as a team player.

· A detail-oriented, organized professional with exceptional communication skills.

· Coachability and a keenness to learn and grow within the industry.

Embark on a journey today, where your career is as rewarding as the experiences you create for others. Apply now and let your professional adventure begin!

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency,



and heart—and we’re excited to welcome someone who shares those values.

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

- Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

- Robust written and verbal communication skills.
- Experience in customer service—ideally in travel, tourism, or hospitality.
- High attention to detail with strong organizational and follow-through habits.
- Tech-savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.

Description:
As a Holiday Consultant , youll help families, couples, and groups plan memorable holidays year-round. Youll provide personalized recommendations, coordinate bookings, and ensure every trip is seamless and stress-free from start to finish.

Responsibilities:

Recommend customized holiday packages and itineraries.

Arrange accommodations, tours, and seasonal excursions.

Share destination insights and highlight local events or experiences.

Maintain clear communication with clients before and during travel.

Qualifications:

Robust communication and interpersonal skills.

Enthusiasm for travel, culture, and holiday planning.

Organized, detail-oriented, and comfortable working remotely.

What We Offer:

Comprehensive training and professional development.

Supportive, mentorship-driven team culture.

Access to travel education, industry resources, and exclusive perks.

About the latest Middle lidar processing specialist Jobsin Hobart !

About the Role:
As a Holiday Specialist , youll design customized holiday experiences that match each clients preferences and goals. From family celebrations to seasonal getaways, youll create memorable trips that clients will cherish for years to come.

Responsibilities:

Consult with clients to understand their holiday vision and travel needs.

Recommend destinations, accommodations, and activities.

Coordinate bookings, itineraries, and travel documentation.

Stay up to date on seasonal events, promotions, and destinations.

Provide ongoing support and clear communication throughout the planning process.

Qualifications:

Excellent communication and client service skills.

Robust attention to detail and organization.

Self-motivated and comfortable working remotely.

Passion for travel, holidays, and creating memorable experiences.

What We Offer:

Comprehensive training and mentorship for new team members.

Supportive, collaborative team culture.

- Access to travel education, holiday supplier resources, and exclusive industry perks

We're looking for an organized and detail oriented Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure every client's itinerary is accurate, organized, and ready for departure. This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences.

In this role, you'll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process. You'll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.

Must be authorized to work in the US, UK, Australia, LATAM, or Spain

We're looking for an organized and detail oriented Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure every client's itinerary is accurate, organized, and ready for departure. This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences.

In this role, you'll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process. You'll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.

Must be authorized to work in the US, UK, Australia, LATAM, or Spain

What You'll Do:

- Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel

- Coordinate reservations for flights, hotels, transportation, and travel experiences

- Review booking confirmations and travel documents to ensure accuracy and completeness

- Communicate with clients to gather travel preferences and provide itinerary updates

- Research destinations, accommodations, and travel options based on client needs

- Monitor reservation changes, travel schedules, and outstanding booking items

- Maintain organized digital records and client documentation

- Deliver exceptional customer service before, during, and after travel

What We're Looking For:

- Strong communication and customer service skills

- Excellent organizational and time management skills

- Strong written and verbal communication abilities

- Ability to multitask and prioritize in a remote work environment

- Comfortable learning new technology and online booking platforms

- Detail oriented, dependable, and proactive

- Passion for creating exceptional travel experiences

- Strong communication and organizational skills

- Ability to work independently while managing multiple priorities

What You'll Get:

- Fully remote work from home

- Flexible scheduling

- Comprehensive onboarding and ongoing training

- Established systems and workflows designed for success

- Supportive team environment with mentorship

- Professional growth and development opportunities

- Access to travel industry resources and exclusive travel benefits

Requirements:

- Must be authorized to work in the US, UK, Australia, LATAM, or Spain

- Must have access to reliable internet

The Barista is responsible for preparing and serving a variety of hot and cold beverages, providing excellent customer service, and maintaining a clean and welcoming environment. This role requires knowledge of coffee flavors, brewing methods, and drink recipes.

Responsibilities:

- Prepare and serve beverages, snacks, and pastries
- Offer advice to customers on drink choices
- Operate coffee machines and other equipment
- Clean and maintain equipment and work area
- Monitor stock levels and order supplies
- Create a welcoming atmosphere for customers

Qualifications:

- High school diploma or equivalent
- Prior experience in a similar role
- Knowledge of coffee brewing methods and recipes
- Ability to work in a rapid-paced environment
- Good interpersonal and communication skills
- Receive personalized job recommendations.

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📌 Payroll & HR SaaS Support Specialist – Remote (Townsville)
🏢 Intetics
📍 Townsville