We're looking for a passionateVenue Managerto lead the team at Yo-Chi Highpoint Join a people first brand where you'll be empowered to lead, supported to grow, and encouraged to make a real impact every day.

About Yo-Chi
Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

We're growing across Australia and internationally, and it's all driven by our people. As a family owned business, we put our team and guests first, creating positive experiences, supporting each other, and making each venue a place where everyone feels welcome.

About the Role
The best part about Yo-Chi has always been our people.

As a Venue Manager, you'll lead a high performing team, bring the Yo-Chi vibe to life, and deliver exceptional guest experiences. Located at Highpoint, one of Melbourne's major shopping destinations, this is an chance to lead a high energy venue and build a team that thrives in a busy retail environment.

This is a hands on leadership role where no two days look the same. You'll coach and develop your team, keep operations running smoothly, and deliver strong venue performance. From celebrating team wins to achieving commercial targets, you'll play a key role in delivering exceptional results and continuing the success of your venue.

If you thrive in fast paced environments, love developing people, and enjoy making real impact every day, we'd love to hear from you

What you’ll be doing:

- Deliver outstanding guest experiences and set the standard for your team every shift.
- Provide ongoing training, feedback,



and support to help team members grow and perform at their best.
- Support sales growth while managing labour and COGS to achieve commercial targets.
- Oversee rostering, stock management, ordering, cash handling, venue administration, and compliance.
- Recruit, onboard, lead, and retain a team that 'SHARES THE CHI'
- Ensure exceptional standards across guest experience, product quality, food safety, cleanliness, and presentation.
- Take ownership of venue performance, team engagement, training completion, and operational execution.

What we're looking for:

- Proven leadership experience within hospitality, retail, or QSR environments.
- Experience leading, coaching, and developing high performing teams.
- Strong understanding of labour management, COGS, and driving venue performance.
- Confidence managing daily operations, administration, compliance, and stock control.
- A strong communicator who leads by example and builds connected, high performing teams.
- Proactive, resilient, and always looking to improve.
- Availability across a flexible Monday to Sunday rotating roster.
- Passionate about people, culture, and creating memorable guest experiences.

Why Yo-Chi?

- Competitive salary & quarterly bonuses
- Enjoy2 paid volunteer dayseach year to make a difference with your peers.




- Career acceleration; we’re not just opening venues, we’re developing leaders.
- Flexible roster with a mix of both day and night shifts.
- Free Yo-Chi every shift(plus generous discounts) - CHI-LICIOUS
- Culture worth sticking around for, including team dinners, activities, and connection at the heart of everything we do.
- Access to our Happiness Hub for wellness, learning, and support.
- Booming brand energy– be part of one of Australia’s fastest growing hospitality groups.

Ready to make a real impact?Apply today and take the next step in your leadership journey at Yo-Chi

Want to get a feel for what we’re about? Check out our website, follow us on Instagram @iloveyochi, or swing by a venue and soak up the vibes

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Which suburb do you live in?

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business

📌 Venue Manager: Lead a Dynamic Team | Flexible Roster (Melbourne)
🏢 Yo-Chi - Embrace the Chi
📍 Melbourne