Employment Term: Full Time OR Part Time 20 – 30 hours p/w
About the role:
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre‑screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day‑to‑day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high‑quality support.
You will also have the chance to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.
You’ll work across our Cairns Earlville and Smithfield locations,
with the flexibility to choose Full Time or Part Time (20–30 hours) on a consistent Monday–Friday roster, giving you the stability and flexibility to plan your week.
Key Duties:
- Provide exceptional customer service and build lasting positive relationships
- Perform hearing screening and hearing aid maintenance (full training provided)
- Schedule appointments through the Simply Hearing system
- Liaise with store partners and ensure smooth flow of daily clinic operations
- Lead training with the retail team as an audiology champion of the store
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📌 Customer Experience Manager - Dan Murphy'S West Lakes (Cairns North)
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📍 Cairns North
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