Operations Leader, Environmental Support Services

Full‑time (35 hours per week) – Permanent – Office location based in Parramatta, NSW. Flexible working supported.

Salary: $116,981 to $129,492 + super (relatively to experience).

In this role you will:

- Be the first point of contact for customers navigating Development Coordination Authority services. Respond to enquiries, provide clear guidance and connect customers with the right technical expertise.
- Balance high enquiry volumes with complex customer needs while keeping service accurate and timely.
- Help identify service improvements that make processes easier and improve the customer experience.

We expect you to have:

- Excellent communication skills, with the ability to provide clear, accurate advice and communicate effectively with diverse customers and stakeholders.
- Strong problem‑solving skills, with sound judgement to navigate complex enquiries, identify issues and develop practical solutions.
- Strong time‑management and organisational skills, with the ability to manage competing priorities and high‑volume workloads while maintaining quality and accuracy.
- Outstanding stakeholder engagement skills,



with the ability to build collaborative relationships and work across teams to achieve positive customer outcomes.
- Degree qualification in a related relevant discipline or equivalent relevant experience.

Benefits:

- Work in a supportive environment that empowers you to do your best work and build a meaningful career.
- Flexible work options and impactful projects.
- Collaborative, diverse team culture that values lived experience and cultural knowledge.
- Workplace adjustments and versatile arrangements to help you thrive.
- Culture where everyone feels supported, connected and belongs.

Ethical Employment Statement:

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential.

Eligibility and Compliance:

- Applicants must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working visa for the duration of the appointment.
- Subject to standard pre‑employment checks, including a criminal record check.

Application Deadline:

Applications close Tuesday 27 Oct 2026 at 11:55pm.

📌 Operations Leader, Environmental (Sydney)
🏢 South Eastern Sydney Local Health District (SESLHD)
📍 Sydney