Permanent Part time - 38 hrs per fortnight $81,391 - $94,610 pro rata per annum plus Super Position No: 8021

About the role

This exciting role is at the forefront of showcasing the Macedon Ranges, overseeing the day-to-day operations of the Woodend and Kyneton Visitor Information Centres and delivering exceptional visitor experiences. The Visitor Services Officer plays a vital role in promoting the region, maintaining high-quality visitor information services, supporting tourism initiatives and events, and contributing to Council's visitor economy objectives through outstanding customer service experience.

About you

The successful candidate will be a customer-focused and approachable professional who thrives in a collaborative team setting and is passionate about promoting the Macedon Ranges as a visitor destination. They will bring strong customer service, communication and organisational skills, along with the ability to coordinate volunteers, manage competing priorities, maintain accurate records and deliver high-quality visitor experiences while building positive relationships with visitors, businesses and the community.

Working at Macedon Ranges Shire Council

At Macedon Ranges Shire Council,



we’re passionate about building a thriving workplace where everyone feels respected, valued and empowered to contribute. Y ou’ll work together alongside supportive and collaborative colleagues who share our values of honesty, accountability and innovation. We champion a culture of belonging through a variety of workplace flexibility options, and calendar of wellbeing, diversity and inclusion related programs and initiatives.

Staff Benefits

- Discount on memberships at Council gym and pool facilities
- Annual no cost flu vaccinations
- Employee Assistance Program
- Purchased leave
- Access to hundreds of exclusive workplace benefits via our Employee Benefits platform
- Onsite treater available to support your health and wellbeing at work

Position Description

For further information contact Jane Peterson - Acting Coordinator Visitor Economy on 0408 966 561. Interviews are expected to be held from the week commencing 9 Nov 2026. Closing Date: 23 Oct at 5:00pm.

We value diversity and welcome applications from people of all backgrounds, cultures, abilities, and identities.

If you require adjustments to participate in the recruitment process, please let us know at [email protected].

📌 Visitor Services Officer (Woodend)
🏢 Shire of Macedon Ranges
📍 Woodend