- Phone-based legislative assistance across several processes (Training and support provided)
- High intake of inbound phone calls
- Ad-hoc administration as required
- Provide excellent customer service
- Identify and assess individual circumstances and provide relevant information
- Deliver consistent, accurate and timely information in a demanding setting
- Accurately record and source information using technology and software applications
- Participate actively in team discussions, coaching and training sessions and support the development of ongoing improvement processes
- Work within, and apply, a wide range of legislation, policy and guidelines to ensure appropriate standards are met
- Proven ability to identify and find solutions to meet customer needs
- Experienced in using websites, computers and knowledge bases to locate and retrieve information
- Demonstrated ability to work within given time-frames
- Experienced in interpreting and applying policies, guidelines and/or legislation