About the role

United Hail Repairs is seeking a Customer Service, Reception and Parts Allrounder to join our team in Seven Hills, NSW on a full-time basis. This is a versatile position that plays a crucial role in delivering exceptional customer experiences whilst supporting our automotive repair operations. You will be the first point of contact for our customers, managing reception duties, coordinating customer inquiries, and assisting with parts management. This role is essential to ensuring smooth operations and maintaining the high service standards our customers expect from us.

Key responsibilities

- Greeting customers and providing professional reception services in a welcoming and efficient manner

- Answering and directing telephone inquiries, taking messages and scheduling appointments

- Managing customer accounts, processing paperwork and maintaining accurate administrative records

- Processing customer payments and handling cash or electronic transactions securely

- Assisting with parts identification, availability checks and ordering from suppliers

- Maintaining inventory records and liaising with mechanics regarding parts requirements

- Responding to customer inquiries regarding repair status and providing updates on vehicle progress

- Supporting general office administration and data entry tasks as required

- Maintaining a clean, organised and professional reception and office environment

- Assisting with customer service follow-ups to ensure satisfaction with repair services

What we're looking for

- Strong customer service skills with a genuine desire to provide excellent support and resolve customer concerns

- Professional telephone manner and excellent communication abilities, both written and verbal

- Experience in a reception or customer-facing role in the automotive or trades industry is highly desirable





- Basic knowledge of automotive parts and repair terminology, or willingness to develop this knowledge

- Proficiency with computer systems, including experience with appointment scheduling software and general office applications

- Ability to multitask effectively and manage competing priorities in a busy setting

- Strong organisational and administrative skills with attention to detail

- Reliable, punctual and professional approach to work

- Ability to work collaboratively with mechanics and other team members

- Cash handling experience is preferred

- Driver's licence and reliable transport are essential

What we offer

United Hail Repairs values our team members and provides a supportive working environment where you can develop your skills in the automotive trades sector. We offer full-time employment with competitive remuneration, the opportunity to work with a dedicated team, and the chance to build a career in the automotive repair industry. We are committed to providing our employees with on-the-job training and support to help you succeed in this multifaceted role.

About us

United Hail Repairs is an established automotive repair business specialising in hail damage repairs and related services. We are committed to delivering high-quality repairs and exceptional customer service to our clients across NSW. Our team is passionate about maintaining the highest standards in automotive workmanship whilst building strong relationships with our customers. We pride ourselves on our professional, friendly approach and our reputation for reliability and excellence in the automotive trades industry.

Apply now

If you are an enthusiastic, customer-focused professional seeking a rewarding opportunity in the automotive trades, we would like to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Customer Service, Reception and Parts allrounder (Seven Hills)
🏢 United Hail Repairs
📍 Seven Hills