Commonwealth Bank is seeking an Executive Manager for the Indigenous Customer Assistance Line (ICAL) to lead customer, operational, people and risk performance for the First Nations support team. The role focuses on scalable service delivery, culturally informed care and advocacy for First Nations customers across a high-volume contact centre.
You will champion operational excellence, partner with Indigenous communities and internal leaders, and drive transformation initiatives to improve
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📌 Executive Leader, Indigenous Customer Care (Sydney)
🏢 Commonwealth Bank
📍 Sydney
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