The Case Manager is responsible for providing effective, person-centred case management for FCN's Aged Care and NDIS clients. The role involves working alongside clients, families, representatives, support workers, nurses, allied health professionals, contractors and other service providers to ensure each client receives the right support, at the right time, in a way that respects their choices, needs, goals and lifestyle. The Case Manager will manage an allocated client caseload, monitor client needs and outcomes, maintain accurate records and ensure services are delivered in accordance with relevant legislation, standards, funding requirements and FCN policies and procedures. The position requires a person who is confident working independently, takes initiative, solves problems and is comfortable working collaboratively within a small and busy team.

Key responsibilities

- Develop and maintain positive, respectful and professional relationships with clients and their families, representatives, carers, advocates and other service providers
- Get to know each client's individual needs, preferences, goals, strengths and circumstances
- Ensure clients are involved in decisions about their supports and services
- Promote choice, dignity, independence, reablement and quality of life
- Monitor client wellbeing and identify changes in needs,



risks or circumstances
- Respond promptly and appropriately to client concerns and requests
- Advocate for clients where appropriate and support them to access services and resources
- Liaise with FCN Coordinator to arrange client services in accordance with individual support plans and funding arrangements
- Coordinate allied health professionals, contractors and other service providers to provide client support outlined in support plan
- Ensure services are scheduled appropriately and respond to changes in client circumstances

About you

- Demonstrated experience in case management or a similar role
- Experience working within Aged Care and NDIS environments
- Working knowledge of Support at Home processes, funding and service delivery
- Working knowledge of NDIS processes, funding and service delivery
- Understanding of person-centred practice and client choice
- Excellent communication and interpersonal skills
- Strong organisational and time-management skills
- The ability to work independently and manage a wide-ranging caseload
- Current driver's licence
- Current relevant screening/checks as required for the role

About us

First Call Nursing (FCN) is located at Suite 8, 72-74 Bathurst St, Liverpool, NSW 2170.

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📌 Case Manager– Aged Care & NDIS (Liverpool)
🏢 First Call Nursing
📍 Liverpool