- Provide compassionate and skilled customer service, including handling phone enquiries
- Prepare pets for viewings and cremations with care and respect
- Create personalised keepsakes such as clay, ink and digital paw prints, fur clippings, and memorial items
- Place ashes into urns, wooden boxes and jewellery, ensuring accuracy and quality
- Coordinate engraving and quality control of keepsake products
- Maintain accurate records and data entry using internal systems
- Assist with stock control, warehouse duties and deliveries
- Uphold high standards of hygiene, safety, and WH&S; compliance
- Support a positive team culture and assist with onboarding new team members