- Lead, support and develop the Customer Service team to deliver a consistently high standard of service
- Oversee daily activities, workloads and service delivery to support team productivity and efficiency
- Build solid, trusted relationships with NT customers through proactive engagement, training and ongoing support
- Monitor service standards and ensure client SLAs and contractual requirements are met
- Work collaboratively with operational teams to resolve customer issues and complaints effectively
- Support recruitment, onboarding, training and development of team members
- Work with the General Manager and Operations Manager to support business growth initiatives
- Monitor customer and industry trends and identify opportunities for continuous improvement
- Promote strong governance, quality and compliance across day-to-day operations
- Foster an inclusive, collaborative and supportive team environment.
📌 Business Manager - NT mlcoa (Darwin City)
🏢 Mlcoa
📍 Darwin City
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