The Project Director – Customer Delivery The Project Director – Customer Delivery is responsible for the end-to-end execution of customer contracts, from order intake through to final handover and acceptance. This role ensures projects are delivered safely, on time, within budget, and to Vertiv quality standards, while maintaining strong customer relationships and protecting company margins.

The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation and commissioning to deliver integrated critical infrastructure solutions, including power, thermal and IT systems.

Key Responsibilities 1. End-to-End Project Ownership

Own full lifecycle delivery from order booking to customer handover

Ensure alignment with contractual scope, commercial terms and technical requirements

Act as the single point of accountability for project performance

Serve as the primary executive interface with the customer

Build and maintain strong relationships with hyperscale, colocation and enterprise clients

Manage expectations, communications and escalations

Lead governance forums (steering committees, project reviews)

Own project P&L;, including revenue, margin and cash flow

Drive cost control, forecasting accuracy and risk mitigation

Manage variations, claims and change orders

Ensure billing milestones and cash collection targets are achieved

4. Project Execution & Delivery Excellence

Lead integrated project planning across engineering, procurement, construction, and commissioning

Ensure adherence to schedule, quality and safety standards

Drive execution using Lean, Agile and structured project management methodologies

Monitor and report KPIs (schedule adherence, cost variance, quality metrics)

5. Risk & Compliance Management

Identify, assess and mitigate project risks (technical, commercial, supply chain, regulatory)

Ensure compliance with contractual obligations, local regulations and Vertiv standards





Lead issue resolution and recovery planning where required

6. Cross-Functional Leadership

Lead and coordinate global, regional and local teams

Align internal stakeholders across:

Engineering

Manufacturing

Supply Chain

Field Services

Quality & EHS

7. Supply Chain & Manufacturing Integration

Ensure alignment with manufacturing schedules and supply chain constraints

Mitigate risks related to long lead items and logistics

Drive collaboration between factories and project teams

Oversee site execution, installation and commissioning activities

Ensure successful system integration and performance validation

Lead final acceptance, documentation and customer handover

Ensure smooth transition to service and lifecycle support teams

Key Performance Indicators (KPIs)

Gross margin achievement / improvement

Forecast accuracy

Change order capture and claims recovery

Safety performance (zero harm)

Quality metrics (defects, rework rates)

Qualifications & Experience

Bachelor’s degree in Engineering, Project Management, or related field

12–15+ years of experience in data centre, critical infrastructure or EPC project delivery

Proven track record managing large-scale, complex projects ($10M–$100M+)

Strong commercial and contractual management experience

Experience working with hyperscale or colocation customers preferred

Strong commercial and financial acumen

Deep understanding of mission-critical infrastructure systems

Leadership across matrix organizations

Risk management and problem-solving

Excellent communication and negotiation skills

Ability to operate in rapid-paced, high‑pressure environments

Travel Requirements

Willingness to travel (30–50%) depending on project location

Why This Role is Critical to Vertiv This role directly impacts customer satisfaction, revenue realization and profitability by ensuring that complex, high‑value contracts are delivered with excellence. It is central to Vertiv’s ability to support the rapid growth of hyperscale and AI‑driven data centre infrastructure globally.

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📌 Project Director (Melbourne)
🏢 Macquarie Technology Group
📍 Melbourne