We're looking for a friendly, reliable Order Fulfilment & Store Assistant to join our small team in Oakleigh, VIC. This is a part-time, hands-on role focused on getting our online orders out the door quickly and accurately. Most of your day will be spent picking, packing and dispatching orders from our e-commerce store, keeping customers updated and making sure every parcel is tracked properly. You'll also unpack deliveries, keep our shelves stocked, and help customers in our cake decorating store when needed. We'll train you on our products, including our hero kitchen mixer. This role suits someone who likes being organised and busy, is comfortable on a computer, and doesn't mind physical work.

Key responsibilities

Pick, pack and dispatch online orders accurately and on time

Process orders and update order statuses on our website

Book shipments and track parcels with Australia Post, following up on any delays or issues

Keep customers updated on their orders by email and phone

Unpack incoming stock, check deliveries and load products onto shelves

Keep the packing area and stockroom clean, tidy and organised

Help with stock takes and general admin

Help in-store customers with product questions and purchases when needed

About you





Reliable, punctual and happy to get stuck in

Comfortable using a computer, email and online systems

Strong attention to detail, because getting the right order to the right person matters

Able to lift boxes and be on your feet for most of the shift

Friendly and clear when dealing with customers, in writing and in person

Able to work on your own and manage your time

Experience in warehousing, dispatch or retail is outstanding but not essential, as full training is provided

About us

We're a family retail business that has been serving the kitchen, baking and cake decorating community for 35 years. We pride ourselves on quality products and great service, both in-store and online, and our team is at the heart of everything we do.

A friendly, supportive small team

Full training on our systems and products

The chance to learn about premium baking, cake decorating and kitchen products

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📌 Part-Time E-commerce Fulfillment (Melbourne)
🏢 seek.com.au
📍 Melbourne