The Hospital

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

The Hospital

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards .

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here .

The Opportunity

The Specialist Clinics Team operate the RCH’s outpatient service for all medical and surgical departments of the hospital. We have entry-level front-facing customer service positions avaliable We’re also welcoming both full-time and part-time applicants.

As an Administration Officer your daily tasks may include a combination of:

- Maintaining accurate patient data, completing referral and discharge tasks,



and overseeing triage and waitlist processes
- Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
- Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
- Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming

If you are interested in finding out more about the department, please click here.

Classification for this position is in accordance with Award 10 - Managers and Administrative Workers. This will range from Grade 1, Level 1 (AO10) to Grade 1, Level 3 (AO12) - $60,780.72 - $67,194.40 per annum, pro rata for part-time, plus superannuation.

What You’ll Bring To The Role

- Strong communication skills with a professional and positive attitude
- An ability to take accountability for your own workload, whilst also contributing to a team
- Previous customer service experience is highly regarded
- Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application

If this sounds like you, or if you would like more information, please click here for full position description.

What You’ll Get In Return

- Salary packaging option with our partner,



SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options)
- Workplace culture of continuous improvement, growth, support and training
- Clinical Education Hub in office to support continued training and professional development
- Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
- Hybrid work model, if applicable to role
- Convenient location & close to public transport
- Staff immunisation drives
- Special events
- Discounted Private Health Insurance
- Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
- Help when you need it most Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
- Unlimited access to select fitness facilities in your local area via Fitness Passport
- Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)

Other Requirements

- Current National Criminal Record Check, or willing to obtain
- Valid Working with Children Check
- Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application Process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close ea

📌 Outpatient Administration Officer (Melbourne)
🏢 The Royal Children'S Hospital
📍 Melbourne