frntlne is looking for a Junior Administration Assistant to join our operations team full time. This is an entry-level role built for someone who is bright, organised and eager to get their career started in a fast-paced, growing business. The role splits its time between supporting our internal operations and being a warm, responsive point of contact for our clients, and it will evolve as you do. You will report directly to the Operations Director and work across a small, collaborative team in our Collins Street office.

Key responsibilities

- Manage day-to-day administrative tasks including scheduling, correspondence, and document management.
- Maintain accurate records across internal systems, ensuring information is kept current and accessible.
- Coordinate internal meetings, prepare agendas, take minutes, and follow up on action items.
- Support onboarding and offboarding administration for team members as required.
- Assist the Operations Director with operational tasks and projects across the business.
- Identify and suggest improvements to administrative processes as the team scales.
- Serve as a point of contact for new and existing client queries, responding in a professional and timely manner.
- Coordinate meetings and calls, manage scheduling, and ensure follow-ups and action items are tracked and completed.
- Support the onboarding of new clients, ensuring all documentation and setup requirements are completed accurately.
- Maintain the accuracy of client records and account information across internal platforms.

About you

- A proactive, self-motivated approach to work – you take ownership of tasks and follow through without needing to be prompted.




- Strong organisational ability with sharp attention to detail and the capacity to manage competing priorities.
- Excellent written and verbal communication skills, with the confidence to liaise with clients and colleagues at all levels.
- A client-first mindset with a warm, responsive manner and a genuine commitment to delivering a great experience.
- Comfort picking up new tools and systems quickly – we use a range of platforms and you will be expected to adapt.
- A curiosity about data and a willingness to use insights to inform decision making.
- Experience in an administrative, client support, or coordination role (nice to have, but not essential).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Exposure to project management or CRM tools such as Salesforce, HubSpot, Monday.com (nice to have, but not essential).

About us

At frntlne, we are transforming how employees in Travel, Retail, Hospitality, and Health and Wellness learn about the products they sell and help enhance their soft skills. Our platform delivers engaging, social-native training content designed to maximise retention and real-world application. We are a quick-growing, ambitious business expanding globally. Our internal team is the backbone that keeps everything running, and we take pride in building a workplace where great people can do their best work.

A genuine entry point into a growing global tech business, with a clear pathway to develop and progress.

A dynamic, collaborative team environment where your work has a direct impact from day one.

A role with real variety and responsibility — no two days are exactly the same.

A culture that values people, invests in growth, and takes the work seriously without taking itself too seriously.

Competitive salary commensurate with experience.

📌 Junior Administration Assistant (Melbourne)
🏢 frntlne
📍 Melbourne