Customer Service Specialist

2000 Sydney Frog Recruitment

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Job Description

Customer Service Representative

Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role

- As a Customer Service Representative, you'll be the first point of contact for recent and existing customers, providing friendly, knowledgeable support across phone and email.
- You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You'll Be Doing

- Deliver exceptional customer service via phone and email
- Build rapport and understand individual customer needs
- Provide clear and accurate information about products and services
- Resolve enquiries and identify opportunities to improve customer experiences
- Maintain accurate customer records across multiple systems
- Work collaboratively within a supportive, high-performing team

About You

You'll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner.



Excellent problem-solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.

What's in it for You?

- $75,000 salary package + potential annual bonus
- Hybrid working flexibility after training
- Structured onboarding and comprehensive training
- Ongoing coaching and professional development
- Supportive and collaborative team culture
- Genuine long-term career progression
- Opportunity to build specialist experience within private health insurance

The purpose of this role is to support Service to our NLI’s (National Leases International) for all Managed Novated Accounts.

Key Responsibilities;

- Provide proactive support to third party introducers and customers by exceeding customer expectations within agreed SLAs for all Novated Managed Accounts:
- Statement and document requests
- Processing cessations
- Processing account Re-Novations
- Liaising with Novated Introducers on Security Substitution
- Supporting Novated Introducers and customers through answering queries regarding active accounts via phone / email
- Strong knowledge base of our Enterprise system
- Managing arrears on accounts
- Investigating account issues, arrears and assisting the closure of accounts when paid
- Liaising with internal stakeholders & external stakeholders,



providing support for direct customers
- Managing & assisting the complaints process

Qualifications;

- Tertiary qualified in Business, Commerce or Finance (desired, but not essential)

Experience;

- Experience in a startup environment or within Financial Services (Auto Finance) desirable
- Internal and external relationship and stakeholder management
- Excellent time management and attention to detail
- Ability to work in a fast pace, high volume environment
- Demonstrated ability for attention to detail and time management.
- Experience managing multiple and competing customer priorities / interests
- Clear and consistent communication with Relationship Managers

Employee Benefits

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

Birthday leave: Enjoy a day off on your birthday, because you deserve it.

Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.

Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.

$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.

Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.

Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car

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