Customer Service Officer - Newcastle, NSW

Enhancing the customer centric mentality, the Customer Service Officer will support activities related to direct customer sales support and service. In addition to the face-to-face element of the role you will also be interacting with the internal and external sales team to resolve relevant queries.

Bullivants are leaders in lifting, rigging and safety related products with a national presence providing a customer first approach into the Mining and industrial market sectors. Product sales and ongoing service and support is a key part of our market offer. At the Newcastle branch, you’ll be joining a high performing, engaged team who celebrated their win as Branch of the Year We are looking for the next great addition to nurture ongoing success

This is a permanent, full-time opportunity and will be based onsite at Bullivants Newcastle.

Some of the tasks:

- Support with client sales and showroom retail activities
- Resolve customer queries either face-to-face or via phone and email
- Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
- Interact with relevant internal departments to ensure overall customer satisfaction

Some of the skills:

- Experience in the lifting, rigging and safety industry highly regarded
- Previous experience in a customer service role in Mining or industrial sales environment
- Ability to work collaboratively in a team environment
- High level written and verbal communication skills
- A curious mindset and a willingness to learn
- Proactive nature with a focus on problem solving to achieve an outcome

As part of our recruitment process and commitment to safety,



you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Join the leading residential home builder in NSW

Discounts on gym memberships (Fitness Passport), vehicles, appliances and more

Discount on building a home with any of our building brands

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group,



a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home builder. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

- Discount on building a home with any of our building brands (after qualifying period)
- Income protection insurance- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
- Purchased leave - opportunity to apply for up to 2 weeks extra leave each year
- Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
- AIA Vitality health and wellbeing program
- A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee assistance program to support your mental, financial and physical wellbeing
- A huge catalogue of online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
- Attractive remuneration
- And so much more

About the opportunity

- Act as the primary customer contact, ensuring explicit communication and a pos

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