Infrastructure & Solutions Engineer — Cloud, Network & Voice

At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2018, 2024 & 2025; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.

What We Offer

- Competitive salary with clear progression criteria
- Funded certification paths — Microsoft, security, cloud, networking, voice
- Direct mentoring from Solutions Architects, with a defined path to Solutions Architect
- Hybrid working — home-based day to day, with 3-4 days in our North Perth office and site visits for hardware deployments and complex client work. This isn't a remote-only role; the client site work is real and regular.
- Access to lab environments and test systems, and a modern tooling stack
- A collaborative team where asking questions is encouraged, with regular knowledge-sharing sessions

About the Role

Epic IT is a Perth-based,



AI-first MSP running production infrastructure for around 72 clients across cloud, networking, telephony, and security. We're hiring a Solutions Engineer to take architectural designs from our Solutions Architects and turn them into infrastructure real businesses depend on — not a helpdesk role, not a "follow the script" role. You'll own deployments end to end, from an Azure VNet to a switch stack in a comms room, and you'll be trusted to make the calls in between.

This role sits across several specialisms — Microsoft cloud, enterprise networking, voice, and security implementation — that don't often show up together in one person. If your strongest experience covers most of these and your fundamentals are solid across the rest, we want to hear from you. We're not expecting a perfect match on every line below.

What We Offer

- Competitive salary with clear progression criteria
- Funded certification paths — Microsoft, security, cloud, networking, voice
- Direct mentoring from Solutions Architects, with a defined path to Solutions Architect or Security Specialist
- Hybrid working — home-based day to day, with 3-4 days/week in our North Perth office and site visits for hardware deployments and complex client work. This isn't a remote-only role; the client site work is real and regular.
- Access to lab environments and test systems,



and a up-to-date tooling stack
- A collaborative team where asking questions is encouraged, with regular knowledge-sharing sessions

What You'll Do

Cloud & Microsoft 365

Deploy Azure infrastructure (VNets, NSGs, ExpressRoute, VPN Gateways, Azure Firewall) and Azure Virtual Desktop environments including host pools, FSLogix, and MSIX app attach. Configure M365 tenants — Exchange Online, SharePoint, Teams, Intune MDM/MAM. Run tenant-to-tenant and Exchange Online migrations (cutover, staged, hybrid), and M365 security uplifts — MFA, Conditional Access, DLP, sensitivity labels, and the Defender suite.

Network & Voice

Deploy and configure enterprise switches, routers, and wireless access points on client sites. Design VLAN segmentation, inter-VLAN routing, and site-to-site and client VPNs. Deploy IP phone systems and migrate legacy PBX to VoIP/UCaaS — SIP trunks, call routing, IVR, call queues, and QoS troubleshooting for jitter, latency, and packet loss.

Security & Automation

Implement Essential 8 controls and endpoint protection (Defender for Endpoint, Intune compliance policies). Write PowerShell — not run it — for deployment automation, user provisioning, reporting, and migration tasks the team actually reuses.

Documentation & Delivery

Own runbooks, architecture diagrams, configuration baselines, and change logs for what you build. Document migration and rollback plans, and bring junior team members and clients up to speed on what you've implemented.

Technical Requirements

- 3–5 years hands‑on experience in an MSP or similar environment with diverse technical implementations
- Proven Microsoft 365

📌 Infrastructure & Solutions Engineer — Cloud, Network & Voice (Brisbane)
🏢 Epic IT
📍 Brisbane