Job Description

- Fast growing progressive company
- Beautiful Northern Beaches location
- 12 month contract with potential to extend or progress

Our company provides a trusted ecosystem of diversified financial advisory, private wealth management, business advisory and taxation and accountancy services. We pride ourselves on providing personalised advice and valued taxation and financial services and are changing the shape of the industry.

We have an exciting an opportunity for a Financial Planning Administration Support to join our team. The role will be part time, with the possibility to work hours over 4 or 5 days.

The role is integral to the ongoing success of the business. The responsibilities are multifaceted, you will provide superior ‘Client Care’ to our valued Investment and Superannuation clients, along with quality back‑office support to the Financial Planning and Administration teams.

MAIN DUTIES/RESPONSIBILITIES

- Coordinate the booking of client appointments for financial advisers.
- Checking Letter of Authority (LOA validity, update and process)
- Source external super fund information.
- XPLAN – Update and check feeds are set up
- Forward insurance details to relevant staff
- Check required ID is current and update
- Check Binding Death Nomination is current for Asgard/Mason Stevens

Post appointment:

- Update XPLAN with any changes to Fact Find
- Add/check next review date
- Prepare/send Fact Find for signing if required

- Scan, send and action any mail
- Binding documents and other documentation preparation as requested
- Prepare, send and process Ongoing Service Agreements and Fee Consents with platforms
- Liaise with adviser,



client & platform to ensure smooth implementation of client’s application.
- Ensure all Compliance requirements are adhered to.
- Update policy information including addition of current clients, updated policy details and general notes in XPLAN.
- Update of client personal information on XPLAN and where required with Platform.
- Collection of policy history and record keeping of telephone conversations with platform and clients.
- General administrative support to Financial Adviser, adhere to their requirements in a prompt manner and provide quality of work standard.
- Implement efficiencies as processed evolve.

REQUIRED SKILLS AND QUALIFICATIONS

- High degree of flexibility, and excellent multitasking ability
- Proficiency with office applications, and aptitude for learning new software and systems
- Ability to maintain confidentiality of company information
- The ability to demonstrate and encourage teamwork
- The ability to build customer and stakeholder relationships
- Excellent communication and documentation skills
- Experience using XPLAN preferred but not essential
- Attention to detail and problem‑solving skills

Role: Remote Appointment Generator
Location: Australian Residents Only
Position Type: Permanent, Temporary, or Part‑Time

Who We Are:
We're an innovative,



rapidly expanding company that loves helping businesses grow by connecting them with the right people. We're fully remote, which means you can work from anywhere in Australia. We believe in flexibility, collaboration, and empowering our team members to do their best work. We also value a healthy work‑life balance, so we work hard but also take the time to enjoy life outside of work.

The Position:
We're on the lookout for a self‑motivated Appointment Generator to help us connect with new customers and set up meetings for our sales team. As the first point of contact, you'll play a key role in helping our company grow by building relationships with potential clients and creating opportunities for our sales team to close.

What You'll Be Doing:

- Reaching Out: You'll be responsible for finding and contacting potential clients. Whether its through cold calling, emails, or LinkedIn messages, you'll make the first impression and kick off the conversation.
- Setting Appointments: Your main goal will be to schedule discovery calls, demos, or consultations for our sales team to take over. You're helping to get the yes and handing the ball to the experts.
- Building Relationships: You'll go beyond just setting appointments; you'll work on building trust and understanding the needs of each prospect. By asking the right questions and connecting on a personal level, you'll be the one starting the conversation that leads to a long‑term relationship.
- CRM Management: You'll keep track of your outreach activities and follow‑ups in our CRM to ensure no lead is left behind and e

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