Manager - Family and Residential Programs

Conflict Resolution Service is looking for an experienced and values‑driven Manager – Family and Residential Programs to lead our Safe and Connected Youth Program (SaCY) including:

- Family Hub and

- Residential service in Canberra.

This is a key leadership role for an experienced people manager who understands both family-focused intervention and residential youth services. You will bring demonstrated experience leading, supervising and developing staff in a residential youth service, out-of-home care, crisis accommodation or comparable setting, and provide operational and practice leadership across a multidisciplinary team supporting children, young people and families experiencing family conflict, risk of homelessness and complex needs.

You will be part of a specialist, community-focused organisation that works primarily with children, young people and families to preserve family connections, reunify families and restore relationships by reducing conflict. Through evidence-informed practice and our commitment to conflict resolution, family connection and safeguarding, CRS supports families to create safer and more sustainable pathways forward.

The Safe and Connected Youth Program (SaCY) supports children and young people aged 8–15 and their families where family conflict has placed a young person at risk of homelessness or family breakdown. The program provides an integrated response through therapeutic case management, counselling, mediation, family support and access to short-term residential accommodation.

Our Family Hub provides a welcoming and relational environment where children, young people and families can engage in practical,



therapeutic and relationship‑building activities alongside their broader supports. The Hub creates opportunities for families to strengthen connection and engage differently with services outside traditional office‑based interventions.

Our residential service provides safe, responsive accommodation for young people when families need additional support to stabilise conflict, assess safety and prevent longer‑term family breakdown or homelessness. Residential support operates alongside, rather than separately from, our work with families, with a focus on maintaining connection and supporting safe reunification wherever possible.

Why this role matters

As Manager – Family and Residential Programs, you will have responsibility for the safe, effective and high‑quality delivery of family and residential services.

You will provide leadership to staff working across outreach and residential environments, oversee complex practice and safeguarding matters, maintain safe and effective residential operations, and ensure services remain responsive to the changing needs of children, young people and families.

A critical component of this role is residential leadership. You will bring practical experience in residential youth services, out-of-home care,



crisis accommodation or a comparable environment and understand the unique responsibilities associated with delivering safe residential care.

You will balance operational oversight with solid practice leadership, supporting a multidisciplinary workforce while maintaining a clear focus on family preservation, child safety, trauma-informed practice and positive outcomes for children and young people.

What you’ll be doing

In this role, you will:

Lead the day-to-day operation and development of the Family Hub and residential services

Lead, supervise and develop multidisciplinary staff, including performance management, workforce capability, reflective practice and day‑to‑day support

Oversee safe and effective residential service delivery, including staffing, rostering, incidents, risk and operational requirements

Provide leadership and oversight of complex client matters, safeguarding concerns and critical incidents

Promote trauma-informed, child‑safe, family‑inclusive and evidence-informed practice

Support strong integration between residential and family‑based interventions

Oversee program performance, reporting, quality assurance, compliance and resource planning

Monitor service demand, capacity and residential utilisation and respond to emerging operational needs

Build and maintain effective relationships with government, community and sector stakeholders

Lead continuous improvement, practice development and service innovation

Support staff wellbeing, reflective practice and workforce capability

Ensure children, young people and families are meaningfully involved in decisions affecting them

Represent CRS with professionalism, compassion and integrity.

About you

You are an experience

📌 Manager - Family and Residential Programs (Canberra)
🏢 Conflict Resolution Service
📍 Canberra