Metropolitan Memorial Parks is a leading provider of memorial services and parks. We are dedicated to delivering exceptional customer service and creating meaningful experiences for our community.
Our Woronora Memorial Park site, located in Sutherland NSW is seeking a compassionate and professional Chapel Concierge to join our Customer Service team. This role supports families, funeral directors and visitors by ensuring chapel services run smoothly, respectfully and to a high standard.
About the Role
The Chapel Concierge coordinates chapel services and provides personalised support during services. You will manage audio-visual systems, assist with administration and help deliver a seamless end-to-end experience for families.
Key Responsibilities
- Coordinate and support all chapel services
- Greet funeral directors and complete service checks
- Operate and troubleshoot audio-visual, live streaming and camera systems
- Assist families and funeral directors with presentations
- Ensure chapels and surrounding areas are clean, safe and professionally presented
- Perform daily AV checks and minor maintenance
- Liaise with funeral directors and internal teams to ensure productive service delivery
- Support Customer Care with reception, bookings and administrative tasks
- Maintain accurate records in the CMS
- Build positive stakeholder relationships and identify improvement opportunities
About You
- Minimum 2 years’ experience in a customer-facing role (events or hosting experience highly regarded)
- Experience in a service-focused environment
- Strong interpersonal skills with empathy and professionalism
- Confident using technology, including audio-visual equipment
- Ability to manage multiple priorities and work under pressure
- Experience using CRM systems and business phone systems
- Excellent communication, problem-solving and organisational skills
- Comfortable handling sensitive situations with tact and discretion
- Proficient in Microsoft Office
- Exceptional personal presentation and a friendly, engaging manner
If you have a genuine passion for customer service and the skills to support families with care and professionalism, we’d love to hear from you.
📌 Chapel Concierge (Sutherland Shire Council)
🏢 Metropolitan Memorial Parks
📍 Sutherland Shire Council
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