Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much more to ensure your career with us is fulfilling.

Don't walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

- Contributing to useful and rewarding work and giving something back to the community
- Wellbeing days, ceremonial leave, carers leave, and study leave
- Flexible working arrangements
- Purchased leave
- 17.5% leave loading
- 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
- Training and career growth opportunities across Launch Housing
- A portion of your income can be tax-free by salary packaging your personal expenses
- Additional tax-free salary packaging on dining and accommodation expenses
- Positive, supportive and progressive work environment

This is a permanent full-time role, initially based at Southbank.



The role will primarily support our St Kilda Entry Point service and will transition to a new location once suitable premises have been secured.

As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.

About the opportunity

The Coordinator - Entry Point & Operations is a leadership role within Launch Housing’s Homelessness Outcomes Portfolio. Reporting to the Service Manager - Initial Support, this role contributes to Launch Housing’s aim of ending homelessness. The Coordinator - Entry Point & Operations is a leadership position based at Launch Housing’s Inner South Entry Point, which provides high-quality Initial Assessment and Planning (IAP) services to people experiencing or at risk of homelessness. The role involves close collaboration with other Launch Housing client service programs, external agencies, and housing providers.

The experience of entering the homelessness system manifests differently for every person. It is the role of the Initial Support Services to respond with empathy, skill,



and understanding - respecting the dignity of each person and ensuring they feel supported during a traumatic and highly stressful time. The Coordinator - Entry Point & Operations is responsible for supporting the delivery and daily operations of the Initial Assessment and Planning services. The Coordinator will embed a culture of continuous improvement within their team - one that is adaptable, responsive to changing client needs and service systems, and committed to best practice.

The team reporting to the Coordinator - Entry Point & Operations is currently operating remotely. We are working to establish a recent site and the role may include site-related responsibilities in the future. This includes maintaining a physical Entry Point site and ensuring the delivery of the department-funded service offer. With the support of the Team Leader the position is accountable for resourcing across all Launch Housing Entry Point sites and the IAP response to families. The Coordinator will work with other Entry Point Coordinators to ensure appropriate recruitment of casual staff and will collaborate with the Accommodation Options for Families (AOF) team to coordinate service responses and outcomes for families.

What you'll be doing

- Provide strong, values-based leadership, supervision and support to staff, fostering a positive, high-performing and safe team environment.

- Lead the delivery of consistent, high-quality Initial Assessment and Planning (IAP) services, including tailored support for families experiencing homelessness.

- Oversee daily service operations, adapting to changing client needs, staffing pressures and service demands while maintaining safe and effective service delivery.

- Support

📌 Coordinator - Entry Points & Operations (Melbourne)
🏢 Launch Housing
📍 Melbourne