Business, Banking & Finance Graduates apply

Within Liberty, you will be known as Financial Support Specialist, and you'll play a meaningful role in helping customers navigate challenging financial circumstances while delivering positive outcomes for both our customers and our business. You'll manage a portfolio of accounts, supporting customers experiencing financial hardship and working collaboratively to find sustainable solutions.

This is a role for someone who enjoys balancing customer care with commercial decision-making. You'll assess hardship applications, negotiate tailored repayment arrangements, and work closely with customers to understand their individual circumstances. Every day brings a different challenge, requiring strong problem-solving skills, sound judgement, and the ability to communicate with empathy.

Joining a supportive and high-performing team, you'll have the opportunity to develop your expertise in financial hardship, collections, customer outcomes, compliance, and risk management while contributing to a culture of continuous improvement and learning.

What you'll be doing:

- Manage a portfolio of accounts and engage with customers experiencing financial difficulty.
- Assess financial hardship applications and negotiate appropriate solutions.
- Review requests for contract variations and restructuring arrangements.
- Work with customers to establish sustainable repayment solutions and positive account outcomes.
- Build strong customer relationships through empathetic and professional communication.
- Apply sound judgement to balance customer needs with business risk considerations.




- Maintain accurate records and ensure compliance with regulatory obligations and industry requirements.
- Liaise with internal stakeholders, legal representatives and external service providers where required.

Opportunity

Business, Banking & Finance Graduates apply

Within Liberty, you will be known as Financial Support Specialist, and you'll play a meaningful role in helping customers navigate challenging financial circumstances while delivering positive outcomes for both our customers and our business. You'll manage a portfolio of accounts, supporting customers experiencing financial hardship and working collaboratively to find sustainable solutions.

This is a role for someone who enjoys balancing customer care with commercial decision-making. You'll assess hardship applications, negotiate tailored repayment arrangements, and work closely with customers to understand their individual circumstances. Every day brings a different challenge, requiring strong problem-solving skills, sound judgement, and the ability to communicate with empathy.

Joining a supportive and high-performing team, you'll have the opportunity to develop your expertise in financial hardship, collections, customer outcomes, compliance, and risk management while contributing to a culture of continuous improvement and learning.

What you'll be doing:





- Manage a portfolio of accounts and engage with customers experiencing financial difficulty.
- Assess financial hardship applications and negotiate appropriate solutions.
- Review requests for contract variations and restructuring arrangements.
- Work with customers to establish sustainable repayment solutions and positive account outcomes.
- Build strong customer relationships through empathetic and professional communication.
- Apply sound judgement to balance customer needs with business risk considerations.
- Maintain accurate records and ensure compliance with regulatory obligations and industry requirements.
- Liaise with internal stakeholders, legal representatives and external service providers where required.

Enough about us, lets talk about you

A recent graduate? We are looking for you

We're seeking someone who genuinely enjoys helping people, can navigate difficult conversations with confidence and empathy, and takes pride in finding practical solutions to complex situations.

You'll ideally bring:

- Experience in financial hardship, collections, customer service, lending, banking or financial services.
- Strong communication and relationship-building skills.
- The ability to negotiate outcomes that support both customer and business needs.
- Sound problem-solving and decision-making capability.
- Solid attention to detail and the ability to maintain accurate documentation.
- Resilience and confidence when managing sensitive customer conversations.
- A customer-centric mindset with a genuine commitment to delivering fair outcomes.
- An appreciation of compliance, risk management and responsible lending practices.

📌 Financial Support Specialist — Banking (Melbourne)
🏢 Liberty Financial
📍 Melbourne