Locations Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU

Job Description Use your insurance, claims or operational coordination experience to support Crawford's Large Loss program. Working closely with adjusters, leaders and clients, you'll help coordinate workflows, monitor performance and contribute to high-quality customer outcomes.

This 12-month fixed-term prospect suits a proactive, organised professional who enjoys problem-solving, stakeholder engagement and improving processes.

Why Join Crawford?

Meaningful work - Support the delivery of major and complex property claims

Career development - Build your claims, operations and stakeholder management expertise

Varied role - Combine coordination, reporting, quality assurance and improvement initiatives

Collaborative culture - Work alongside experienced claims and loss adjusting professionals

12-month opportunity - Make an immediate impact within a specialist program

What You Will Do

Coordinate workflows across the Large Loss portfolio

Monitor KPIs, service standards and quality outcomes

Prepare reporting and performance insights

Conduct file reviews and identify improvement opportunities

Support stakeholders with escalation and coordination activities





Liaise with clients, service providers and internal teams

Analyse trends and drive process improvements

Assist with program initiatives and stakeholder meetings

What You Will Bring You are organised, proactive and confident engaging with stakeholders at all levels. You enjoy solving problems, managing competing priorities and driving outcomes.

You will bring:

Experience in insurance, claims, loss adjusting or a similar operational environment

Strong communication and stakeholder management skills

Excellent organisational skills and attention to detail

Experience with reporting, data analysis or performance monitoring

A solutions-focused mindset with a continuous improvement approach

Quality assurance, audit or process improvement experience (desirable)

Australian or New Zealand working rights

A willingness to complete a police check

About Crawford Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.

📌 Large Loss Program Coordinator (Brisbane)
🏢 Crawford
📍 Brisbane