About the Venue:

Crowne Plaza Surfers Paradise is a premium hotel ideally positioned between the iconic Surfers Paradise strip and the vibrant Broadbeach precinct. Renowned for its versatile conference and event spaces, the hotel is a destination of choice for large-scale conferences, corporate events, and weddings, offering the ideal blend of business and leisure in a standout coastal location.

About the Role:

We are seeking a dynamic and experienced Conference & Events Operations Manager to oversee banquets and events operations at Crowne Plaza Surfers Paradise. This role is ideal for an events-focused hospitality professional who thrives in a fast-paced hotel environment and brings strong leadership, operational excellence, and a passion for delivering outstanding guest experiences.

Reporting to the Hotel Operations Manager, you will lead a large and dedicated banquets team across conferences, events, and weddings, ensuring seamless execution while driving service standards, team performance, and financial outcomes. With the beach on your doorstep and a supportive leadership team around you, this role offers both career progression and lifestyle balance.

Key Responsibilities:

- Provide senior leadership across banquets, conferences, and events operations
- Drive service standards, operational excellence, and guest satisfaction
- Oversee departmental financial performance including budgeting, forecasting, and cost control
- Lead workforce planning, rostering, and team performance to meet commercial targets




- Monitor guest feedback and implement continuous improvement initiatives
- Identify opportunities to maximise revenue and operational efficiencies
- Maintain strong communication with hotel leadership and key stakeholders

About You:

- Proven leader with significant experience in hotel conferencing and events operations
- Strong commercial acumen with experience managing budgets and cost control
- Guest-focused with a track record of delivering premium service standards
- Confident, hands-on leader who inspires, mentors, and develops teams
- Highly organised with strong communication and stakeholder management skills
- Current RSA & RCG qualifications
- Solid knowledge of WHS legislation and compliance
- KPI-driven with the ability to lead performance outcomes

Benefits:

- Chance to lead conferences and events at a premium, newly refurbished hotel
- Senior leadership role within one of Australia’s largest hospitality groups
- Career progression opportunities across IHG and Oscars Group
- Reward and recognition programs
- Internal and external leadership development opportunities
- Supportive, collaborative, and high-performing team culture
- Onsite parking and Employee Assistance Program

About Us:

Oscars Group is a leading privately owned hospitality group founded in 1986 by the Gravanis family. With a portfolio of 46+ assets across NSW, Queensland, and Victoria, the group operates across accommodation, conference and events centres, pubs and gaming, retail liquor, chartered vessels, and commercial and residential developments.

📌 Conference & Events Operations Manager (City of Gold Coast)
🏢 Oscars Group
📍 City of Gold Coast