Salary:
$109,559.70
- $114,520.30

Job Type
Permanent
- Full Time

Location:
Sydney, NSW Job Category: Tenancy and Support Services What We Do At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do. As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the chance to grow and thrive. We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter. Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer
• Competitive package – 35-hour work week with competitive and above Award pay
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth setting – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits
- Corporate discounts with Flare for everyday savings,



Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and contemporary, well-located offices close to public transport

Job Description

About the role
and about you As a Safe Communities Specialist, you will provide specialist advice and case coordination support to tenancy teams managing complex antisocial behaviour, neighbourhood concerns and community safety matters. Reporting to the Safe Communities Lead, you will work closely with customers, tenancy teams, support services, government agencies, police and community partners to deliver fair, customer-focused outcomes. To succeed in this role, you will have strong case management and risk assessment skills, excellent stakeholder engagement and communication abilities, and sound knowledge of tenancy legislation, procedural fairness and community safety practices. You will be confident working with sensitive matters, exercising sound judgement and managing competing priorities effectively. This is a permanent role, requires travel to all SGCH office locations and portfolios as required. Duties
• Coordinate responses to antisocial behaviour, neighbourhood concerns and community safety matters.
• Manage an allocated caseload, ensuring timely actions, records adn stakeholder communication.
• Assess risks,



recommend interventions and support NCAT and formal tenancy processes.
• Provide guidance and coaching to tenancy teams on Good Neighbour policies and practises.
• Investigate tenancy misus, fraud and compliance matters, making recommendations for action.
• Build strong relationships with customers, agencies and communitiy partners to achieve positive outcomes.

How To Apply
If this sounds like you, please click ‘Apply’, upload your CV and answer the application questions by 9am Friday 30 October 2026. The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment. Please note we may establish a Talent Pool from this process. If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [email protected] Essential Criteria Desired Skills and Experience
• Relevant experience in tenancy services, community safety, antisocial behaviour, community services, compliance or a related customer-facing environment.
• Holds a current full NSW Drivers License.
• Working knowledge of relevant tenancy legislation, privacy, procedural fairness and organisational procedures, with the ability to recognise risk and escalate matters appropriately.
• Strong case coordination, documentation, verbal and written communication, negotiation and stakeholder engagement skills.
• Ability to organise competing priorities, apply sound judgement within established guidance and work respectfully with customers and stakeholders in sensitive situations.

📌 Safe Communities Specialist (Sydney)
🏢 SGCH
📍 Sydney