The purpose of this advertisement is to make a connection. You see, we do not know you by name, but we know a lot about you. You are a professional with industry experience who is self-motivated, possesses a positive “can-do” attitude, is organised, cutting-edge and thinks outside the box. You are a team player who approaches challenges with maturity. We know that you currently enjoy what you are doing, but we also know you are looking for more. This is your unique opportunity to work with a growing business with audacious goals, alongside others with similar ambitions, and thrive in a brand driven by purpose. Caruso's Natural Health: A Proud Australian Family Business Founded in June 1982, Caruso's Natural Health is a 100% Australian-owned family company dedicated to providing high-quality complementary medicines, including vitamins, minerals, and herbal supplements. Our products are distributed to over 3,000 pharmacies and health food stores across Australia. At Caruso's Natural Health, we pride ourselves on being an innovative and goal-driven company committed to delivering natural health solutions that empower individuals to lead healthier, happier lives. Our passion for health and customer satisfaction remains central to everything we do.

About the role
… At Caruso’s, your naturopathic expertise has the opportunity to make a real impact. Joining our Marketing team, you will combine first-response consumer engagement with technical writing, scientific research, product education and new product development. You will use insights gained from consumers and the market to help shape educational content, improve consumer experiences and contribute to product innovation. You'll have the opportunity to share your naturopathic expertise, support the development of innovative complementary medicines and work closely with our Marketing, Product Management, Regulatory Affairs and Sales teams. We're looking for someone who enjoys variety, takes ownership of their work, communicates confidently and is excited to contribute ideas and improvements as our business continues to grow. What you will do….
• Consumer Engagement: Provide professional, empathetic and evidence-based naturopathic support as a first responder to consumer enquiries through telephone, email, social media and digital channels.



Record interactions and escalate complaints or adverse reactions through established processes.
• Product Knowledge &

Education:
Develop and maintain strong technical knowledge of our product range and provide education and training to internal teams and external stakeholders.
• Technical Writing & Content: Research, develop and review evidence-based technical content, including product guides, scientific summaries, educational resources, website content and marketing assets. Translate complex naturopathic and scientific information into clear, accurate and engaging content for consumers, healthcare professionals and commercial teams.
• New Product Development: Support product innovation through ingredient research, scientific evidence reviews, competitor analysis and identifying emerging health trends.
• Regulatory & Technical Support: Work collaboratively with Regulatory Affairs to ensure technical information, product claims and consumer communications are accurate, evidence-based and compliant with relevant TGA requirements.
• Consumer & Market Insights: Capture and analyse insights from consumer interactions, market trends and your naturopathic expertise. Identify emerging needs, product opportunities and areas for improvement, and proactively translate these insights into recommendations that drive meaningful business action.
• Continuous Improvement: Proactively identify opportunities to improve processes, systems and ways of working, including the effective use of technology and approved AI tools. What is on offer? At Caruso's Natural Health, we're proud of our family heritage, our people and the exciting opportunities ahead. When you join our team, you'll enjoy:
• Being part of a successful, growing Australian-owned business.
• Working with a passionate and knowledgeable team who share a genuine interest in health and wellbeing.
• Opportunities to expand your technical knowledge and gain exposure to product innovation and development.
• A varied role where your ideas,



expertise and contributions can make a real difference.
• The opportunity to collaborate with multiple departments and develop your commercial understanding of the complementary medicines industry.
• A supportive environment that encourages learning, accountability and continuous improvement.
• The opportunity to contribute to a recognised Australian natural health brand.
• Competitive remuneration package, employee benefits and in office facilities.
• Monday to Friday, 9am–5pm at our modern Eastern Creek HQ
• Secure onsite parking with convenient M4/M7 access To be successful in this role: We're looking for someone who is passionate about natural health, enjoys working with people and brings a positive, proactive and collaborative approach. To be successful, you'll bring:
• A recognised qualification in Naturopathy or a closely related complementary medicine discipline.
• Strong knowledge of vitamins, minerals, herbal medicines and complementary health products.
• Excellent written and verbal communication skills, with demonstrated ability or a strong aptitude for technical writing, scientific research and translating complex evidence into clear, accurate and engaging content.
• Strong research skills and the ability to interpret scientific and traditional evidence.
• An understanding of TGA requirements and the Therapeutic Goods Advertising Code.
• Excellent attention to detail, organisation and the ability to manage competing priorities.
• Confidence using technology and an interest in finding smarter, more efficient ways of working.
• A genuine commitment to delivering exceptional consumer experiences.
• A positive, adaptable and team-oriented approach, with a willingness to learn, contribute and take ownership. Experience in technical writing, product development, consumer health, complementary medicines or a similar commercial environment will be highly regarded. If you believe you are the right fit for this role, please provide a cover letter outlining your suitability, demonstrating your experience and tell us your story. We look forward to hearing from you. Please email [email protected]. For more information on our company and products, please see our website: www.carusosnaturalhealth.com.au

📌 Naturopath (Sydney)
🏢 Caruso's Natural Health
📍 Sydney