Guest Experience & Sales Coordinator, Weddings & Luxury Travel Wedded Wonderland | Full-Time | Office-Based Weddings | Travel | Events | Luxury Experiences We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team. This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences. 1.

Key responsibilities
• Client Enquiries. Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.
• Sales & Conversion. Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.
• Client Experience. Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.
• Bookings & Coordination. Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
• Weddings & Events. Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.
• Travel & Experiences. Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
• Partner Relationships. Liaise with hotels, venues, travel partners, suppliers and experience providers.
• CRM & Administration. Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
• Events & Activations. Represent the business at showcases, events, exhibitions and client-facing activations when required. 2. Who we're looking for We welcome applications from candidates with experience in any of the following industries:
• Wedding planning
• Travel & tourism
• Event coordination
• Luxury retail
• Hotels & hospitality
• Reservations & bookings




• Customer service
• Sales & account management Essential skills
• Excellent communication, telephone and interpersonal skills.
• Strong sales ability and confidence engaging with clients.
• Highly organised, with excellent attention to detail.
• Ability to manage multiple enquiries and competing priorities.
• Proactive approach to follow-ups and problem-solving.
• Comfortable working with CRM systems, email and digital platforms.
• Professional presentation and a customer-first mindset.
• Ability to work independently and collaboratively in a fast-paced office environment. Wedding or travel industry experience is advantageous, but not essential. 3. What a typical day looks like
• Morning. Review recent enquiries, prioritise leads and follow up on outstanding opportunities.
• Mid-morning. Conduct client discovery calls, understand requirements and recommend services.
• Midday. Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
• Afternoon. Present packages, coordinate consultations and progress clients towards bookings.
• End of day. Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups. 4. Performance expectations Success will be measured through:
• Speed and quality of responses to client enquiries.
• Number of qualified consultations booked.
• Conversion of enquiries into paying clients and confirmed bookings.
• Sales revenue and booking targets.
• Consistency of follow-up and pipeline management.
• Client satisfaction and service quality.
• Accuracy of CRM records and booking coordination. 5. Employment details
• Position. Guest Experience & Sales Coordinator, Weddings & Luxury Travel
• Employment. Full-time
• Work arrangement. Office-based
• Industry. Weddings, travel, events and luxury experiences
• Experience. Customer service, coordination, sales or related industry

📌 Guest Experience (Sydney)
🏢 Wedded Wonderland
📍 Sydney