CyberCX – Senior Account Manager, Customer Sales

Location:
Sydney | Hybrid working This role is with CyberCX, part of Accenture. We are seeking an experienced Senior Account Manager to drive the growth of CyberCX’s capabilities, products, qualified services and managed services across key customer accounts. In this role, you will develop strategic account plans, identify new sales opportunities and build lasting customer partnerships. You will also coordinate compelling proposals and tender responses, bringing together internal specialists to address customer needs and position CyberCX as a trusted partner. This is an opportunity for a commercially driven sales professional to manage complex enterprise relationships, expand existing accounts and contribute to customer satisfaction, retention and long-term revenue growth.

Key responsibilities
- Develop and manage strategic business plans across multiple key Government & Enterprise customer accounts to achieve revenue, quota and account-growth targets.
- Build strong relationships with new and existing customers, developing a clear understanding of their objectives, needs, buying criteria and decision-making processes.
- Act as a primary point of contact between customers and CyberCX, ensuring a consistently high level of service.
- Identify and pursue new business, cross-selling, renewal and upselling opportunities.
- Position relevant CyberCX products, professional services and managed services against customers’ current and future requirements.
- Lead the development of sales proposals, tenders, bids, contracts, presentations and account management plans.
- Facilitate product demonstrations and technical discussions involving customers and CyberCX subject-matter experts.
- Negotiate pricing and volume discounts in line with CyberCX policies.




- Monitor account performance and maintain accurate sales forecasts, CRM records, reports and territory plans.
- Collaborate across CyberCX to strengthen customer engagement, knowledge-sharing and service delivery. You will bring:
- At least five years’ experience in account management, business development or customer-focused solution sales.
- A proven record of achieving or exceeding sales targets and KPIs.
- Experience managing complex enterprise accounts and navigating medium
- to long-term sales cycles.
- Strong relationship management, influencing, listening and negotiation skills.
- Experience acquiring new customers and growing existing accounts through cross-functional collaboration.
- The ability to prepare and present tailored proposals, pricing quotations and tender responses to senior stakeholders.
- Proficiency with CRM and account management platforms, including Salesforce, as well as Microsoft Office.
- A proactive, adaptable and resilient approach to solving problems and responding to change.
- You will be professional and ethical, with the ability to inspire trust through integrity and respect. You will bring a customer-focused, collaborative and enterprise-minded approach, along with the adaptability and initiative needed to deliver outstanding outcomes. About CyberCX CyberCX is a leading provider of professional cyber security and cloud services across Australia and New Zealand.



CyberCX partners with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience in a complex threat environment. Its end-to-end cyber and cloud capabilities include consulting and advisory; governance, risk and compliance; incident response; penetration testing and assurance; network and infrastructure solutions; cloud security; identity and access management; managed security services; and cyber security training. Based on business requirements, candidates applying for this role may also be assessed for other opportunities within Accenture. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Benefits of working at Accenture
- 18 weeks’ paid parental leave.
- Long
- and short-term career break opportunities.
- A structured career development program.
- Local and international career opportunities.
- Certification as a Family Inclusive Workplace™.
- Flexible work arrangements centred around Accenture’s Truly Human ethos and its commitment to supporting employee health and wellbeing.
- Recognition in the top three of the previous year’s Diversity & Inclusion Index.
- WORK180 Endorsed Employer. Accenture’s consulting professionals receive training across business acumen and technical and professional skills. Formal and informal development opportunities are available through on-the-job, online, classroom and collaborative learning. Equal employment opportunity At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel they can bring their authentic selves to work every day. We encourage applications from all peopl

📌 CyberCX - Senior Account Manager (Sydney)
🏢 Accenture
📍 Sydney