ProTech IT Solutions

Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023

Full time: Yes (38hrs per week)

Salary: From AUD $85,000 plus super

The Position:

- Administer and maintain Microsoft 365 environments, including user accounts, email services, security configurations, and related cloud services.
- Manage and maintain Windows, macOS, Android, and iOSendpoints, including system configuration, monitoring, patch management, and troubleshooting.
- Monitor and maintain IT infrastructure across client environments, including servers, workstations, network devices, storage systems, and associated services.
- Configure, maintain, and troubleshoot network infrastructure, including UniFi and DrayTek routers, switches, wireless access points, and Synology NAS systems.
- Implement and maintain endpoint monitoring, remote management, patching, and system maintenance using Remote Monitoring and Management (RMM) platforms.
- Manage and maintain business telephony systems, including 3CX, ensuring system availability, configuration, and troubleshooting.
- Implement and maintain cybersecurity controls in line with the ACSC Essential Eight framework and applicable security requirements.
- Support the alignment of IT systems and security controls with relevant education-sector frameworks, including VPDSF/VPDSS requirements, and maintain appropriate technical documentation.
- Monitor system performance, identify potential infrastructure and security issues, and implement appropriate corrective and preventative measures.
- Provide advanced technical support for complex hardware, software, operating system, networking, Microsoft 365, and infrastructure-related issues.




- Maintain accurate technical documentation, system configurations, asset information, and records to support effective administration and ongoing maintenance of IT environments.
- Utilise PSA and RMM platforms to manage system administration activities, monitor service performance, track incidents, and ensure timely resolution of technical issues.
- Evaluate and implement appropriate IT automation and AI-enabled tools to improve system monitoring, troubleshooting, operational efficiency, and service delivery.

Skills/Requirements:

- Relevant qualification in Information Technology, Computer Science, Systems Administration, or a related field, with demonstrated experience in systems administration.
- Robust knowledge of Microsoft 365, Windows/macOSenvironments, endpoint management, patching, monitoring, and troubleshooting. Experience managing IT infrastructure, including networks, routers, switches, wireless systems, NAS/storage, and business telephony.
- Knowledge of cybersecurity principles, including implementation of ACSC Essential Eight controls and maintaining appropriate security documentation.
- Strong analytical, troubleshooting, communication, and organisational skills, with the ability to manage multiple technical issues independently and effectively.

Why Join Us?

- Supportive and professional team environment
- Exposure to diverse business clients
- Career growth opportunities
- Competitive salary based on experience

Salary: From AUD $ 85,000 plus super

Apply now by sending your resume to [email protected]

Job Type: Full-time

Pay: From $85,000.00 per year

Work Location: In person

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