Situated on the highest point in Brisbane’s Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, up-to-date amenities and gracious hospitality dedicated to the perfect guest experience.

Hotel Grand Chancellor Brisbane is currently looking for a casual Guest Service Agent to join our front office team.

DUTIES INCLUDE:

- Greet and welcome all guests.

- Guest registration to include check in/out.

- Handle guest queries and complaints.

- Liaise closely with all departments in the Hotel, particularly Housekeeping and Food & Beverage.

- Assist with after hours Reservation enquiries.

- Report guest complaints and initiate solution following empowerment guidelines

- Liaise with Housekeeping regarding early departures, extension or late checkouts.

- Deliver guest amenities.





- Provide guests with an accurate and efficient checkout ensuring hospitality standards are followed.

- Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported.

REQUIREMENTS:

- Experience working in a similar environment for minimum 6 months.

- Excellent computer skills

- Excellent presentation and communication skills.

- Friendly, personable and outgoing personality.

- Ability to work under pressure.

- Ability to communicate across different departments throughout the hotel.

- Committed to providing superior customer service.

- Must be able to work a variety of shifts including nights, weekends and public holidays.

📌 Casual Guest Service Agent (Brisbane)
🏢 Grand Chancellor Hotels
📍 Brisbane