Outbound Customer Reactivation Specialist (Phone Sales)

Want to be part of a quick-growing Aussie business that’s changing the way families connect with their food? At Our Cow, we’re on a mission to back Aussie farmers and deliver the best grass-fed, free-range meat to homes across the country.

Our Cow was founded in 2019 by farmers Bianca and Dave after drought and bushfires nearly cost them their farm. They set out to give farmers a fair, stable market for their livestock and to give Australians a way to support farmers every day through their food choices. Today, Our Cow works with over 150 farming families nationwide and has fed thousands of Aussie households.

At the heart of the business are our Exclusive Eaters Club members, a community of Aussie families who receive regular deliveries of quality meat on a subscription that suits them. Every member helps create predictable demand for farmers, less waste in the supply chain, and a better food system. Keeping our members happy, helping them get the most from their subscription, and welcoming them back, is what this role is all about.

About Our Cow

Want to be part of a fast-growing Aussie business that’s changing the way families connect with their food? At Our Cow, we’re on a mission to back Aussie farmers and deliver the best grass-fed, free-range meat to homes across the country.

Our Cow was founded in 2019 by farmers Bianca and Dave after drought and bushfires nearly cost them their farm. They set out to give farmers a fair, stable market for their livestock and to give Australians a way to support farmers every day through their food choices. Today,



Our Cow works with over 150 farming families nationwide and has fed thousands of Aussie households.

At the heart of the business are our Exclusive Eaters Club members, a community of Aussie families who receive regular deliveries of quality meat on a subscription that suits them. Every member helps create predictable demand for farmers, less waste in the supply chain, and a better food system. Keeping our members happy, helping them get the most from their subscription, and welcoming them back, is what this role is all about.

About the role

You’ll work closely with both our Retention Marketing and Customer Service teams, collaborating on outbound call strategies and activities. You’ll call current and former members to understand what’s changed for them, solve any problems such as payment issues or ordering challenges, and give them good reasons to come back or order again. You’ll also help handle the admin and customer service work that keeps our reactivation campaigns running smoothly.

This is a casual role to start, at approximately 20-25 hours per week, working remote from home (or in-office if you’re located near Casino, NSW).

What you’ll do

- Make outbound calls to lapsed, cancelled, failed payment and at-risk customers from targeted call lists as part of our re-engagement and reactivation strategies.





- Find out why customers left, capture their feedback accurately, and share insights with the Retention and Customer Service teams.

- Re-engage customers by matching them with the right offer, order or delivery frequency, and help them restart or adjust their subscriptions.

- Resolve customer issues on the spot or hand them over smoothly to the right team.

- Follow up after calls by email or SMS, update customer records, and log call outcomes in our CRM.

- Track your activity and results against reactivation targets, and help test new scripts, offers and approaches.

- Support general customer service tasks during peak periods.

About you

- You have experience in outbound calling, phone sales, telemarketing, retention or customer service. Subscription or e-commerce experience is a bonus.

- You’re friendly, genuine and down-to-earth, and you can build rapport quickly.

- You’re persistent without being pushy, and comfortable handling objections and the occasional "no".

- You’re organised and accurate with admin and data.

- You’re comfortable learning new systems such as a CRM, helpdesk and subscription platform.

- You have a quiet home office space, reliable internet and good phone reception.

- You care about good food, Aussie farmers and great customer experiences.

What we offer

- Flexible, part-time work from home, at approximately 20-25 hours per week on a casual basis to start. Hours of work will be agreed upon with the right person.

- A close-knit team that’s growing fast, with real exposure to retention marketing and CRM strategy.

📌 Outbound Customer Reactivation Specialist (Brisbane)
🏢 Our Cow
📍 Brisbane