Who We Are Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom. We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies. We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia. Contour is made up of three brands:
• Contour Education → academic performance in high school
• Contour MedPrep → entry into medical and dental schools
• Contour TestPrep → entry into selective and scholarship schools Contour is built by students, for students. What You Will Do Leadership
• Campus Ownership
- Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Team Leadership & Development
- Lead, coach, and develop the Service Team into high-performing operators.
• Campus Representation
- Champion the campus within Contour, escalating issues and upholding brand standards.
• Crisis & Issue Management
- Lead confidently through disruption, resolving issues quickly while protecting the student experience. Operations
• Operational Excellence
- Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined,



flawless execution.
• Tutor Enablement
- Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared. Experience
• Experience Stewardship
- Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• Walk-In & Student Support Oversight
- Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
• Trial Experience & Conversion
- Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion. Improvement
• Workflow & Process Improvement
- Identify gaps and embed solutions that lift campus efficiency and student experience.
• Standards & Quality Assurance
- Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards. What You Will Bring
• Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• Team Leadership – Guides, supports, and develops service team.
• On-Campus Commitment – Ready to be present in office full-time, leading from the floor every day,



with availability across weeknights and weekends when classes run.
• Communication – Clear, empathetic, and professional with students, families & team members.
• Operational Discipline – Keeps systems, processes, and standards on track.
• Problem Solving – Handles issues calmly and decisively.
• Continuous Improvement – Always finding ways to work smarter and deliver better.
• Energy & Presence – Brings positivity and sets the tone on campus.
• Accountability – Owns outcomes and drives campus excellence.
• Long-Term Mindset – Willing to grow with the team and brand.
• Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff. Why You Will Love It
• The opportunity to own your campus and deliver the Contour standards of excellence.
• Autonomy and trust, your ideas and improvements will be heard and implemented.
• Close collaboration with senior leaders in a non-corporate, high-impact environment.
• Deeply meaningful work, supporting students and families through important moments.
• Opportunity for career development to progress as the organisation grows.
• Competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks. Application Process
• Submit your application.
• Shortlisted candidates will complete a video interview and behavioural assessment.
• Attend an in-person interview. If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you.

📌 Campus Manager (Sydney)
🏢 Contour Education
📍 Sydney